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Finance

Manage financial data, process payments, and resolve finance-related issues.

Adding a change date to purchase worksteps does not get reflected on finance screensIn this article, we explain what happens when adding a change date to worksteps, and it does not show on the finance screens.
General

General Finance article guidance.

Keep Client Confidential and Abbreviate Client's name settings explainedIn this article, we explain the effects of ticking Keep Client Confidential and using the Abbreviate Client's name setting in Admin Tool.
AutosaveIn this article, we confirm whether Mosaic supports Auto Save for forms and letters.
Finance authorisation audit not showing in the element details tab
Finance overnight job BATSUMMARYIn this article, we explain what the overnight finance job BATSUMMARY does.
Finance: Impact of unchecking ‘requires confirmation’ on the element details screenIn this article, we explain what happens when you uncheck ‘requires confirmation’ on the element details screen.
Financial assessment audit trail for service userIn this article, we will explain how to check the audit trail for a financial assessment of a service user.
Financial Assessment result only accepts Mondays as input datesIn this article, we explore if any date can be added to the Non-Residential Financial Assessment, not just Mondays.
Reassign a finance authorisation taskIn this article, we cover how to reassign a finance authorisation task.
Request the new CLC financial assessment formIn this article, we cover requests, issues, and queries raised during testing of the new financial assessment form.
Request to change to our AP or AR interface, Finance Consultancy, Documentation, or Other Project WorkIn this article, we cover finance interface changes, bulk data loads, consultancy queries, and requests for documentation.
Requests for DBA/Infrastructure tasks to be carried out related to a Finance functionalityIn this article, we explain how to manage finance interfaces, turning them on and off, changing destinations, and adjusting schedules.
View only access to the Finance menuIn this article, we explain whether it's possible to give users view-only access to the Finance menu.
Regular payment processing explainedIn this article, we'll explain how regular payments are paid, depending on their frequency.
PAYMENTS table in MosaicIn this article, we explain how deletions occur in the PAYMENTS table and whether they’re logged or identifiable for auditing.
Purchase Order text displaying costIn this article, we explain whether the cost text shown on Purchase Orders can be changed and how to manage those settings.
Activate your calendar and add extra bank holiday datesIn this article, we explain what to do to update the Mosaic calendar with additional bank holidays after activation.
Default budget code when there is multiple to selectIn this article, we explore how to set a default budget code in purchasing so you don’t need to select it from the dropdown.
Reopen an ended budget stepIn this article, we explain if you can reopen an ended budget step.
Authorisation level showing too high for package authorisationIn this article, we explain why the authoriser level may be too high or not match rule settings when sending an authorisation request.
Authorisations tab empty on service element details screenIn this article, we explain why authorisation details may be missing for your element.
Service isn't there when I click Generate ContributionsIn this article, we explain why a service may not appear in the popup when generating contributions in a purchase workstep.
Export Interface file is not workingIn this article, we explain common interface file issues incorrect content, unknown values, rejections, odd characters, and blank exports.
B13b Report - Expenditure Next Year column is showing only NULL valuesIn this article, we explain why the B13b Report may show only NULL values in the Expenditure Next Year column and how to fix it.
Description of Business Objects universe objectsIn this article, we explain the origin and purpose of business universe objects in Mosaic.
Email notifications sent from hosted serversIn this article, we explain how hosted servers using non-standard email packages can affect interface notifications and delivery.
Not received AP or AR interface fileIn this article, we explain what to do if AP/AR files, exports, or payment cycle files are missing, incorrect, or inaccessible.
Paid_Up column on the Real_Commitments tableIn this article, we explain what the Paid_Up column on the Real_Commitments table does.
Add or remove addresses for the SFTP interface file transfer listIn this article, we explain how to add or remove email addresses for SFTP job transfer completion notifications.
Set End Reason field as mandatory on Care Package Adjustment screenIn this article, we explain whether the End Reason field is mandatory for an Unplanned End of service on the Care Package Adjustment screen.
Do I need a Service User Group attached when purchasingIn this article, we explain why budget codes and suppliers may not pull through on purchasing screens.
Use of Mosaic invoicesIn this article, we explore whether Mosaic invoices are the right choice and what impact they may have.
Change of rejected invoices to pending status in an unfinished payment cycleIn this article, we explain how to return rejected invoices to pending status within an incomplete payment cycle and key considerations.
Linking a step-in organisation to a service user's workflowIn this article, we will explain if it's possible to link a step-in organisation to a service user's workflow.
Change the placement end dateIn this article, we explain how to change the placement end date, including adjusting it by a single day if needed.
Unable to extend the end date of a completed serviceIn this article, we’ll explain why you can’t change the end date of a service once it’s ended.
Multiple rate periods applied but two or more without end datesIn this article, we explore why two applied rate periods might appear without end dates.
Exclude service users from FABU according to their servicesIn this article, we explain how to exclude service users from FABU based on services, e.g. running it only for residential clients.
Setting up new Service User GroupsIn this article, we explain how to set up a new Service User Group (SUG).
Increasing the maximum financial assessment amount for a service userIn this article, we’ll cover if and how a full cost assessment result can be increased.
Add a Budget Code to the Translation TableIn this article, we explain how to add a Budget Code to the Translation Table.
Reassign an invoice variation taskIn this article, we’ll explain why you don’t see the option to reassign an invoice variation task.
Budgets and Costing

Covers configuration, validation, and display issues related to budgets, costs, and care package pricing.

Cost charges for notional elementsIn this article, we explore why billing cost charges aren't raised for notional elements.
Calculation of the average weekly cost over the current financial yearIn this article, we explain how care package screens work out the average weekly cost across the current financial year.
Care package cost screen totals not showing correctlyIn this article, we'll explain issues with care package screens, including incorrect totals, budget warnings, and costing errors.
Roll cost forwardIn this article, we'll explain how to roll costs forward at the start of the financial year, including the relevant bank holidays.
Care package authorisation amountIn this article, we explain how to authorise a care package in Mosaic that exceeds limits without changing authorisation levels.
Cost tab for the Service Element Summary is blankIn this article, we explain why Finance Summary totals, April uplift contributions, and rate-uplifted elements may show zero costs.
Date gaps on the package cost screensIn this article, we explain why gaps may appear in the dates on the package cost screens and how to resolve them.
Changes to the charge unit type rateIn this article, we explain how to change a charge unit type rate to 0.
Incorrect rate enteredIn this article, we explain what to do if the wrong rate is entered for an element by mistake in the Admin Tool and how to correct it.
Applying new rates more quicklyIn this article, we explain faster alternatives to overnight jobs for applying rate uplifts and how to speed up the process.
Service actual adjustment for bill-on-cost clients during hospital staysIn this article, we explain how to adjust service actuals for Bill on Cost clients during hospital stays and fix missing charging elements.
Changing cost unit on a used elementIn this article, we explore whether the cost unit can be changed after an element has already been used in the system.
Notional elements on payment cyclesIn this article, we explain what to do if you're unsure whether a notional element type cost unit will pay out during a payment cycle.
Budget elements start or change date cannot be before the main budget start dateIn this article, we explain what to do if you see a budget start date error or need to request an earlier start date from Access.
Payments

Articles related to payment cycles, invoices, billing, authorisation, and payment processing.

Actuals appear wrongIn this article, we explain why service actuals may appear doubled, differ from expectations, or be missing from Mosaic billing.
Assistance with FABU runIn this article, we explain how to request weekend support for FABU and whether FABU testing can be run independently.
Multiple FABU runsIn this article, we explain if multiple FABU runs can be made for the same period and how to remove duplicates from testing.
Payment cycles have splitIn this article, we explain why payment cycles may split into too many new cycles.
Payment cycle variation authorisation listIn this article, we will explain how to define who appears in the Payment cycle variation authorisation drop-down list.
Running FABU during working hoursIn this article, we explain if you can run the Finical Assessment Batch Uplift (FABU) in MosProd during business hours.
Correcting an underpayment of VAT to a supplierIn this article, we will explain how to correct an underpayment of VAT to a supplier.
Add credit notes to paid invoicesIn this article, we explain how to add credit notes to paid invoices received months later and ensure correct financial handling.
Automatic invoice matching within variation limitsIn this article, we'll explain what to do if you would like invoices to automatically match when they're within the variation limits.
Billing cycle splitIn this article, we explain how billing cycles can be split by invoice count, what controls the split, and separating bills from credits.
Duplicate invoice lines on a payment cycle or billing cycleIn this article, we explain how to return rejected invoices to pending status within an incomplete payment cycle and key considerations.
Hold column sort on invoice screensIn this article, we explore if invoice lists can default to sorting by date instead of name to improve search efficiency.
Increase invoices in a payment cycleIn this article, we explore if it's possible to increase the number of invoices shown in your payment cycle for easier tracking.
Invoice total up or down by a pennyIn this article, we look at why some invoices are paid 1p over or under the expected amount and what can be done to resolve it.
Email setup for Remittance AdvicesIn this article, we explain how to configure Mosaic to email remittance advice, set recipients, and choose between email or post.
Request to delete or uncertify a Payment CycleIn this article, we explain when and how to delete a Billing or Payment Cycle if a certified invoice was added by mistake.
Payment or billing checkboxes aren’t pre-selectedIn this article, we explain why checkboxes may not appear ticked on the Invoices or Bills screens during payment or billing cycles.
Invoices keep generating each payment cycle after direct supplier paymentIn this article, we explain what to do when Mosaic keeps generating invoices in each new payment cycle, even though you've already paid a supplier directly through your corporate system.
Updates to Billing and Remittance Advice PDFsIn this article, we explain how to update the title, logo, address, and contact details on Remittance and Billing Advice PDFs.
Mosaic: Effect of changing elements from one cycle type to anotherIn this article, we explain the effects of changing elements so that they pull into a different cycle type instead of their current one.
Amend the amount of invoices on a Payment CycleIn this article, we explain how you can amend the amount of invoices on a Payment Cycle.
Troubleshooting

Articles to help with Finance errors and issues.