Payments
Issues and troubleshooting for payment cycles, billing cycles, invoices, and payment processing.
Missing payments on a payment cycleIn this article, we explain why charges or payments may be missing from Billing Cycles, Remittance Advice, or Billing Advice screens.
Remittance Advice PDFs downloaded or sent as HTML or ZIP extensionsIn this article, we explain what to do if Remittance Advice PDFs are being sent as HTML or ZIP files instead of standard PDF format.
Billing cycle is stuck on generating (Error: cannot update ("FW"."INVOICES"."DOCUMENT_TYPE") to NULL;)In this article, we explain why a billing cycle may get stuck due to a NULL update error on the document type in invoice generation.
Error: 'IllegalStateException: Cannot update invoice' on payment cycleIn this article, we explain why saving changes to a payment cycle may fail due to an invoice not being updateable.
Unable to print or reprint Advices due to missing PDF buttonsIn this article, we look at why PDF output options like Remittance or Billing Advice may be missing during payment or billing cycles.
Bulk actions issues with rejecting, certifying, and checking invoices on a cycleIn this article, we explain why a white screen may appear when checking all invoices or why bulk reject or certify actions may fail.
Incorrect VAT added in errorIn this article, we explore why VAT is being added to an invoice unexpectedly, even though it shouldn't be.
Billing on Cost is not charging for services with an allocated partyIn this article, we explain why Billing on Cost may not charge for certain Element Types.
AP or AR Interface File is not loading into our corporate systemIn this article, we explain why AP, AR, billing, or payment files may fail to load into corporate systems.
Billing advise PDF showing different values from when the billing cycle was completedIn this article, we explain why billing advice PDFs may change after cycle completion.
Information on my Payment Cycle or Billing Cycle is incorrectIn this article, we explain issues with billing, payments, invoices, and data mismatches affecting remittance and summary screens.
Minus values not showing on the Excel export file from a payment cycleIn this article, we explain why credit values may appear as debits in Excel exports.
Unable to find payment cycle reportIn this article, we explain why payment cycle reports may be missing.
Incorrect payments on a payment cycleIn this article, we explain why client payments may be incorrect.
Very slow performance on finance payment cyclesIn this article, we explain performance issues in MosPROD during finance cycles, including high CPU and slow invoice rejection.
Duplicate contribution elements appearingIn this article, we explain why duplicate charging or contribution elements may appear in a purchase workstep or care package.
Invoices not pulling through to be matched on a payment or billing cycleIn this article, we explain why invoices may not appear or import in Mosaic, and what causes matching or import errors across interfaces.
Payment Cycle or Billing Cycle not generatingIn this article, we explain why payment or billing cycles may not generate, appear stuck, or fail to run in test or live environments.
Unable to Complete Certified Cycle due to existing certification taskIn this article, we address certification task errors that block cycle completion and prevent task withdrawal via the Certify button.
Resending a remittance adviceIn this article, we explain how to resend a failed remittance advice.
Billing on cost charge adds £1 extra per occurrenceIn this article, we look at why the billing on cost charge adds an extra £1 per occurrence.
Purchase order ID missing or cannot search by purchase order numberIn this article, we explain that the Purchase Order Number field is empty on the Invoice Details’ screen and that users can’t search for invoices using the Purchase Order Number…
Unable to override a charge for a supplierIn this article, we explain why supplier charges may not be overridden and whether rate changes are possible within Mosaic.
Unable to acknowledge payments on a Payment CycleIn this article, we explain why a supplier may show as awaiting acknowledgement and why the payment button may be missing.
Unexpected AP or AR file found in directoryIn this article, we’ll look at why you might unexpectedly find Accounts Payable (AP) or Accounts Receivable (AR) files in a directory and why you’re receiving 0kb files.