Budgets and Costing
Covers cost screens, budgets, rates, uplifts, and costing-related calculations.
Error 'No rates could be found for the element or occurrence' occurs during purchaseIn this article, we explain why an error may occur when purchasing a care package due to missing rates for elements or occurrences.
Rate uplift errorIn this article, we explain the cursor error seen when uplifting a rate, caused by a duplicate 'c_elem_susp' in the update step.
Error: 'IllegalArgumentException: date to compare against this date is before this date'In this article, we explain why you may see specific errors in Framework logs or Mosaic error screens (21.2 and above), and how to resolve them.
Errors related to rates and rate upliftsIn this article, we explain why you may get an error when uplifting rates and how to resolve issues with rate updates in Mosaic.
Issues with rates and upliftsIn this article, we group key resources to guide you from common rates queries to more specific help articles.
Error: 'DateRange Start Date must be before or equal End Date | carepackage.logic.charging'In this article, we explain the DateRange error in Mosaic logs, linked to charging logic when start date exceeds end date.
Budget called off for more than expectedIn this article, we explain why cancelled services may still appear in the call-off screen and contain current elements.
Age banded rates are incorrect following a change to date of birthIn this article, we explain issues with age-banded purchases, including DOB changes, early endings, and birthday payment timing.
Roll cost forward did not run successfullyIn this article, we explain how to check if Roll Cost Forward ran successfully.
Person has an incomplete personal budgetIn this article, we explain why a person may have an incomplete Personal Budget.
Budget Start Date different on Budget Properties to main budget screenIn this article, we explain why a person has an incomplete Personal Budget, e.g. Person 104575 on 'Personal Budget'.
Rate applied but front end screens not appearing as expectedIn this article, we explain why care package screens aren’t showing the new rate and what might be causing the issue.
Validation error when completing purchase step: ‘One or more service changes have no element changes’In this article, we explain why one or more service changes lack element changes, which are required for proper configuration.
Add a VAT rate to the configurationIn this article, we explain the issue with adding new VAT rates to the admin tool, blocking updates to care package configurations.
Scheduled cycle match weeks don't align with the invoice periodIn this article, we look at why the Invoice Summary screen shows an invoice period that is later than the commitment weeks displayed on the Match screen.
Correct a budget mistakeIn this article, we advise what to do when your indicative budget can't be amended, authorised, or updated due to input issues.
New rates not applyingIn this article, we explain why new rates may not apply as expected.
Error when I uplift a rate periodIn this article, we explain how uplifting a rate period can fail due to a 'no data found' error during suspension cancellation.
Error: 'DateRange Start Date must be before or equal End Date | carepackage.logic.budget'In this article, we explain the DateRange error seen in Framework logs and Mosaic.
'Unavailable when no cost is set up for this service' appears during the purchase processIn this article, we explain the message next to Standard Cost: 'Unavailable when no cost is set up for this service'.
Rate not pulling through when purchasing and deliveryIn this article, we will explain what to do when you are met with the following message, Tab says 'Unavailable when no cost is set up for this service'.