Mosaic records the start and end dates of both the current and next financial years. Each year, a process called Roll Cost Forward moves the dates on, so the next financial year becomes the current one, and a new year is set up as the next financial year. If this process hasn't run, Mosaic will still think it's in a previous financial year and needs to be brought up to date.
First, check that a zero cost is still valid, particularly for the Package Summary. If all services end in the current financial year, there'll be no cost in the next financial year.
If you have missing costs, please raise a new case online and reference the title of this article, providing us with:
A Person ID.
Details of a care package where the cost summary is incorrect or missing.
📌Note: Missing costs in the package summary or the costs tab of the service element details won't stop payment or billing processes. These screens populate using summary data only, which is separate from other financial processes. These screens are for information only.