Skip to main content

Date gaps on the package cost screens

In this article, we explain why gaps may appear in the dates on the package cost screens and how to resolve them.

Y
Written by Yusef Abulaynain
Updated over 4 months ago

Where you've set an element type as a Regular Payment, the dates won't be contiguous, meaning it's not pro rata.


The costs for regular payments apply at the end of the financial week (usually a Sunday, but not always), and you'll see that the start and end dates of the costs align with that day.
โ€‹
If you've got a pro rata element with gaps in the costs, please log a new case including the following:

  • Ensure youโ€™ve got the IDs for examples.

  • Screenshots of the following:

    • Cost screen.

    • Rate configuration.

    • Element type configuration.

Did this answer your question?