Where a worker has input an incorrect rate by mistake, this is fairly easy to resolve following the steps below.
As you can't amend the date that's already there what you would need to do is:
Go to your element in the admin tool.
Add a new rate change period with the same start date as the rate period with the incorrect rate.
Add a new rate with the same start date. Where your rate period has a collection of rates, just replicate that collection on the new rate period you are creating but with all the correct rates.
This will then overwrite the old version of your rates and supplant it with the newly created ones.
We recommend you do this in a test environment first:
Check the care package screens that the correct rate is now showing.
Run a test cycle to see that adjustments are occurring which reconcile the differences for what was paid out previously and the adjustment needed to correct for the new rate.
Mosaic is designed to recalculate all commitments that have been paid and/or billed and reconcile the differences so for best results just run a few tests before being happy to take it to your Prod environment.
If you have any further issue with this, please raise a new case online and reference the title of this article. Please also include:
Name of the element and its element group (An Admin Tool screenshot showing the navigation would be fine).
Information on if it is a standard or supplier rate.
Screenshots of the rates set up screens for that element within the admin tool.
What is not correct and what it is needed to correct.
Any errors in full that are appearing with your element rates screens.