If you need a change to your existing bespoke interface, please raise a new case online and reference this article.
When you raise the case, include:
The interface you need a change to.
The specific change you want.
(Optional) The reason for the change, this helps the SQL team see if there’s another way to achieve the same result.
Our SQL team will review the request, assess its technical feasibility, and reach out for more details if needed.
If your request relates to a DBA/Infrastructure task for an existing interface, you might ask things like:
Turn a Finance interface on or off.
How can I turn my Accounts Payable, Accounts Receivable, or CallConfirm (CM2000) interface on or off?
How can I change the destination for Finance interface files?
How can I update the schedule an interface runs on?
Can we change the export timings or destination of our interface files?
Please visit the Knowledge Article:
Requests for DBA/Infrastructure tasks to be carried out related to a Finance functionality