When Access hosts Mosaic, we carry out all tasks relating to Finance Interfaces. Please raise a new case online, reference this article, and include the following details:
The name of the interface e.g., Accounts Payable or Accounts Receivable.
The Mosaic instance you need the change on.
The full details of the change you need e.g., turn it off, change the file destination from X to Y, or change the schedule from daily to hourly for testing.
Self-hosted Mosaic, you’ll find the details of how an interface is installed and works in the release notes for that interface.
Changes to Bespoke Interfaces, Finance Consultancy, or Other Project Work If your request relates to:
Changing your AP or AR interface file.
Submitting a change request for your AP or AR interface.
Requesting information about Finance interfaces, consultancy, or other project work.
Then please visit the Knowledge Article:
Request to change to our AP or AR interface, Finance Consultancy, Documentation, or Other Project Work