Payments
Articles related to payment cycles, invoices, billing, authorisation, and payment processing.
Actuals appear wrongIn this article, we explain why service actuals may appear doubled, differ from expectations, or be missing from Mosaic billing.
Assistance with FABU runIn this article, we explain how to request weekend support for FABU and whether FABU testing can be run independently.
Multiple FABU runsIn this article, we explain if multiple FABU runs can be made for the same period and how to remove duplicates from testing.
Payment cycles have splitIn this article, we explain why payment cycles may split into too many new cycles.
Payment cycle variation authorisation listIn this article, we will explain how to define who appears in the Payment cycle variation authorisation drop-down list.
Running FABU during working hoursIn this article, we explain if you can run the Finical Assessment Batch Uplift (FABU) in MosProd during business hours.
Correcting an underpayment of VAT to a supplierIn this article, we will explain how to correct an underpayment of VAT to a supplier.
Add credit notes to paid invoicesIn this article, we explain how to add credit notes to paid invoices received months later and ensure correct financial handling.
Automatic invoice matching within variation limitsIn this article, we'll explain what to do if you would like invoices to automatically match when they're within the variation limits.
Billing cycle splitIn this article, we explain how billing cycles can be split by invoice count, what controls the split, and separating bills from credits.
Duplicate invoice lines on a payment cycle or billing cycleIn this article, we explain how to return rejected invoices to pending status within an incomplete payment cycle and key considerations.
Hold column sort on invoice screensIn this article, we explore if invoice lists can default to sorting by date instead of name to improve search efficiency.
Increase invoices in a payment cycleIn this article, we explore if it's possible to increase the number of invoices shown in your payment cycle for easier tracking.
Invoice total up or down by a pennyIn this article, we look at why some invoices are paid 1p over or under the expected amount and what can be done to resolve it.
Email setup for Remittance AdvicesIn this article, we explain how to configure Mosaic to email remittance advice, set recipients, and choose between email or post.
Request to delete or uncertify a Payment CycleIn this article, we explain when and how to delete a Billing or Payment Cycle if a certified invoice was added by mistake.
Payment or billing checkboxes aren’t pre-selectedIn this article, we explain why checkboxes may not appear ticked on the Invoices or Bills screens during payment or billing cycles.
Invoices keep generating each payment cycle after direct supplier paymentIn this article, we explain what to do when Mosaic keeps generating invoices in each new payment cycle, even though you've already paid a supplier directly through your corporate system.
Updates to Billing and Remittance Advice PDFsIn this article, we explain how to update the title, logo, address, and contact details on Remittance and Billing Advice PDFs.
Mosaic: Effect of changing elements from one cycle type to anotherIn this article, we explain the effects of changing elements so that they pull into a different cycle type instead of their current one.
Amend the amount of invoices on a Payment CycleIn this article, we explain how you can amend the amount of invoices on a Payment Cycle.