If you've haven't received your export file from either the completion of a payment cycle or billing cycle or have received it but need a copy to be resent, then please raise a new case online and reference the title of this article.
Please include the following information:
Which cycle ID you require and whether what is needed is from a Payment (AP) or Billing (AR) cycle.
If relevant, please let us know if you're aware of any patching or other server work that has been undertaken to your hosted server or your SFTP server that may have coincided with the disruption.
Finally, if your interface didn't generate any data because you realised you didn’t have the configuration on the payment cycle type at the point the cycle completed then please raise a new case and let us know. You will want to go to the payment cycle type in question and add the relevant interface details in the Financial Interfaces section of the General tab for the cycle type window in the Admin Tool.
📌 Note: Mosaic exports do not support spaces in filenames. The Section field on a payment cycle type is used as part of the filename and must have no spaces in it, so this is also another check worth undertaking whilst in the payment cycle type screens in the admin tool.