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Service actual adjustment for bill-on-cost clients during hospital stays

In this article, we explain how to adjust service actuals for Bill on Cost clients during hospital stays and fix missing charging elements.

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Written by Yusef Abulaynain
Updated over 3 months ago

You'll want to suspend the element that's charging the client and paying the provider as a workaround. But you'll need to add a new element that only pays the provider.

๐Ÿ“ŒNote: To access the guide, you'll need to log in to the Customer Success Portal.

You can learn more about suspensions in Mosaic Finance guide page 230.
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So, you'll suspend the provision, which also automatically suspends the charge. Then, use the new element type just to pay the provider. When the suspension ends, you'll end the new element type so the original elements can resume their roles.

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