Forms
Create, manage, and troubleshoot Mosaic forms.
Add bullet points to a form or letterIn this article, we explain how to add bullet points to a form or letter.
Add hyperlinks and mailto links in form and letter templatesIn this article, we explore if hyperlinks and mailto links can be added to forms and letters.
Unable to delete forms in Mosaic portalIn this article, we explain if you can delete a People Places Lives (PPL) form.
Changing the default logo or image on form templatesIn this article, we explain how to change the default logo or image on a form template.
Clearing temporary forms XML tableIn this article, we look at how are records cleared from the mo_form_temporary_xml table.
Content Security Policy violation in External Information ViewerIn this article, we look at why you might see a grey or blank screen when accessing the External Information Viewer tab in a person record.
Disable the green circle submit button in formsIn this article, we explain how to disable the green circle tick submit button from appearing on forms.
Document, form or step deleted from by mistakeIn this article, we dive into how to restore a mistakenly deleted document, step or form.
Duplicate Forms in a workstepIn this article, we address duplicate forms in worksteps that prevent users from finishing or resuming due to repeated items.
Duplicate next actions on formsIn this article, we advise if it's possible to stop duplicate next actions from being allowed on forms.
Edit a form templateIn this article, we explain how to edit a form template.
Find subject in Mosaic forms for group workingIn this article, we look at how to add additional people to a workflow step, and what the find button does for subject tables.
Form output to PDF or Word from version 24.1 excludes blank repeating subsectionsIn this article, we explore issues with repeating subsections in Word/PDF output, including missing first items and incorrect numbering.
Form URIs automatically update when worksteps are reopenedIn this article, we explain why form URIs automatically update when worksteps are reopened.
Forms scripting using formatting tags in XMLIn this article, we explore using XML in forms for fixed text, field, and section-level guidance.
Forms with copy-forward enabled, are pulling previous data even when outside of a workflowIn this article, we look at the behavior of forms with 'copy-forward' enabled.
Steps to add additional sections in a formIn this article, we explain how to add more sections in a form.
Steps to clone a formIn this article, we will show you how to clone a form
Steps for form creationIn this article, we explain how you can create a form.
Last updated missing information in bulk deleteIn this article, we explore missing data in the 'last update' column during bulk delete operations.
MASH Form traffic light pngsIn this article, we look at the PNG traffic light images in the MASH form.
Portal report for submitted formsIn this article, we explain how to check the status of Portal forms sent to Mosaic.
New CoramBAAF Forms now available in Mosaic for Kinship Care AssessmentsIn this article, we take a look at the newly introduced CoramBAAF forms.
Paper forms to Mosaic templatesIn this article, we explore how paper forms can be converted into Mosaic templates.
Report forms answers cache groupIn this article, we explain if there is a limit to the number of form questions that can be added to the Report Forms Answers Cache group.
Seeking audited information for edits and deletions of steps, persons, formsIn this article, we explain how workflow, person, and form changes are audited in their respective AUD_ tables even after deletion.
Scripts or validations show on PDFs even when hidden in the formIn this article, we explore why hidden scripts or validations still appear in PDFs, even when forms are completed with them hidden.
Table Population in a Mosaic formIn this article, we explore whether it's possible to add an additional row in the Table Population section of a Mosaic Form.
Table usage in repeated subsection on formIn this article, we examine why users are unable to delete rows from the table, even though the delete option appears to be available.
Update form to newest template versionin this article, we explain how to update a form to the newest template version.
Update hyperlinks from form IDs in Mosaic PortalIn this article, we explain how you can update the hyperlinks for existing form IDs.
URI for primary Service User Group in a subjects table in a group formIn this article, we identify which URI retrieves the primary Service User Group in a subjects table within a group enabled form.
WebPack bundles cache for offline formsIn this article, we look at the size of the offline forms cache and the space office forms occupy in Mosaic.
Form timeout timeIn this article, we look at whether Portal forms timeout and what the timeout settings are for Mosaic Portal.
Element with a URI and a calculated value incorrectly showing the URIIn this article, we explore why a form element with a URI and a calculated value may incorrectly display the URI.
Finding the correct URIIn this article, we explore what the correct URI is, and how to find one.
Identify question collections with differing pre-population methodsIn this article, we show where to find the script that identifies question collections with different pre-population methods.
New CoramBAAF form now available in Mosaic for Prospective Foster Carer Report - England 2025In this article, we look at the newly introduced CoramBAAF Form F – Prospective Foster Carer Report (England, 2025).
Changes to group and organisation case notes don't appear in audit reportsIn this article, we explain why changes to group and organisation case notes don’t appear in audit reports.
Audit trail for case note alert acknowledgementsIn this article, we explore whether there is an audit trail that identifies which worker acknowledged a case note alert.
Reason a Case Note displays Unknown Worker as creator or updaterIn this article, we look at why a case created by an Unknown Worker can't be edited.
Troubleshooting
Articles to help with Forms errors and issues.
Autosave fails to save all text in form text area under certain circumstancesIn this article, we explain an auto-save issue in Mosaic forms and when it occurs, plus the versions where it’s been fixed.
Error: 'Cannot insert the value NULL into column source_form_date'In this article, we review a Mosaic log error caused by a NULL value in 'source_form_date' and explain what it means.
Issue with guidance icons in forms selecting all textIn this article, we look at why clicking the guidance bubble in Mosaic forms causes all text in a textarea to be selected.
Some fixed images not initially displayed in formsIn this article, we look at why fixed images in forms may not be retained when moforms are exported and imported across instances.
Worker receives error: 'Cin_Census_Information in the Population_Script_Log Report'In this article, we look at pop script log errors in Mosaic, including an arithmetic overflow in Cin_Census_Information updates.
Error with new form setup: 'Historically this question does not belong to a collection, it cannot be added to a collection'In this article, we explain why Mosaic shows an error when adding a question to a collection if it wasn’t historically part of one.
URI not working in a repeating subsectionIn this article, we explain why two specific URIs can’t coexist within a repeating subsection in Mosaic forms.
Error occurs when trying to add address for Mosaic Client IDIn this article, we look at the cause of a Mosaic error when trying to add address for Mosaic Client ID.
Error: 'No answer to question with id found in row'In this article, we'll explain what to do when you encounter the error: 'No answer to question with id...found in row' when starting a step.
Error: 'ORA-01438: Value larger than specified'In this article, we explain the ORA-01438 error seen during display_sequence or reports population jobs in Mosaic forms.
Error: 'There must be at least one activity on the list in the log'In this article, we explain why reopening a workstep in Mosaic may trigger an error about missing activities in the log.
Step cannot be saved as it has been opened in another windowIn this article, we explain why saving a step in Mosaic may trigger an error if it’s open in another window.
Fieldset not displaying on forms PDF outputIn this article, we explain why a fieldset may not appear in a form’s PDF output in Mosaic and how to resolve it.
Form lists do not come through to the Mosaic PortalIn this article, we explain why a form may not appear in the Mosaic Test Portal after updating the forms list.
Form loading 0%In this article, we explain why some Mosaic forms fail to load or resume, showing 0% progress and 'Status: undefined' errors.
Form missing from documents tabIn this article, we explain why a form might be missing from the Documents tab in Mosaic and how to resolve the issue.
Forms are not rendering in Mosaic Portal for professional usersIn this article, we explain why forms may not render for professional users when acting as citizen users in Mosaic.
Forms from Mosaic not pulling through to Mosaic PortalIn this article, we explain why forms created in Mosaic may not appear in Mosaic Portal after creation.
Forms not appearing in the Form Cache Details reportIn this article, we explain why some forms may not appear in the Form Cache Details report in Mosaic.
Group case note alert showing information from a different groupIn this article, we explain why group case note alerts may show content from the wrong group in Mosaic.
Portal form doesn’t show as publishedIn this article, we explain why a Mosaic Portal form may not show as published and how to troubleshoot the issue.
Portal form not opening within MosaicIn this article, we look at a Mosaic issue where completed forms show 'undefined' and error messages appear when accessed.
Portal Forms not submitting with MosaicIn this article, we look at an issue where forms completed in Portal are not coming through to Mosaic as expected.
Portal Form don't display fields correctlyIn this article, we explore why some fields, guidance, help text, or bullet styles may not appear when opening a new form in Portal.
Section 47 Enquiries in Period report uses system start dates rather than mapped form valuesIn this article, we explore why the Section 47 Enquiries in Period report uses system start dates instead of mapped form values.
Special characters, Unicode, html in database tables prevents resuming step and viewing or printing of formsIn this article, we look at XML and JAXB exceptions when resuming steps, and why form export to PDF may fail in Mosaic.
Subjects repeating subsection not pre-populating in formIn this article, we explore why tables in repeating subsections, including subject-specific ones, may not pre-populate in Mosaic forms.
The form.setAnswerText() in calculation scripts not working as expectedIn this article, we explore why form.setAnswerText() in calculation scripts may not work as expected for rich text areas in Mosaic.
Unable to pdf forms and case notes in Microsoft Edge Version 120.0.2210.61In this article, we explore why forms and case notes may not export to PDF in Microsoft Edge Version 120.0.2210.61.
Unable to view or edit forms in Mosaic portalIn this article, we explore why users may be unable to view or edit forms within the Mosaic portal.
Underline appears for form answers hidden via script when printedIn this article, we explore why underlines may appear for hidden fields when printing a form in Mosaic.
GP surgery URIs not workingIn this article, we explore why GP organisation or surgery URIs might not work as expected when used in forms.
Prepopulated forms not pulling data from the last completed versionIn this article, we look at why prepopulated forms are not pulling data from the last completed version