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Portal form not opening within Mosaic

In this article, we look at a Mosaic issue where completed forms show 'undefined' and error messages appear when accessed.

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Written by Yusef Abulaynain
Updated over 4 months ago

If you come across this issue, then please raise a new case online and reference the title of this article.
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When raising a case please provide the following:

  • A screenshot of the error within Mosaic.

  • Form ID in Mosaic Portal and workstep ID in Mosaic.

  • Status of the form within Mosaic Portal.

  • For all non-hosted customers, include framework.log.

Please also confirm if there are any Unicodes identified within the form. You can find this in Mosaic Portal.

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