Troubleshooting
Articles to help with Forms errors and issues.
Autosave fails to save all text in form text area under certain circumstancesIn this article, we explain an auto-save issue in Mosaic forms and when it occurs, plus the versions where it’s been fixed.
Error: 'Cannot insert the value NULL into column source_form_date'In this article, we review a Mosaic log error caused by a NULL value in 'source_form_date' and explain what it means.
Issue with guidance icons in forms selecting all textIn this article, we look at why clicking the guidance bubble in Mosaic forms causes all text in a textarea to be selected.
Some fixed images not initially displayed in formsIn this article, we look at why fixed images in forms may not be retained when moforms are exported and imported across instances.
Worker receives error: 'Cin_Census_Information in the Population_Script_Log Report'In this article, we look at pop script log errors in Mosaic, including an arithmetic overflow in Cin_Census_Information updates.
Error with new form setup: 'Historically this question does not belong to a collection, it cannot be added to a collection'In this article, we explain why Mosaic shows an error when adding a question to a collection if it wasn’t historically part of one.
URI not working in a repeating subsectionIn this article, we explain why two specific URIs can’t coexist within a repeating subsection in Mosaic forms.
Error occurs when trying to add address for Mosaic Client IDIn this article, we look at the cause of a Mosaic error when trying to add address for Mosaic Client ID.
Error: 'No answer to question with id found in row'In this article, we'll explain what to do when you encounter the error: 'No answer to question with id...found in row' when starting a step.
Error: 'ORA-01438: Value larger than specified'In this article, we explain the ORA-01438 error seen during display_sequence or reports population jobs in Mosaic forms.
Error: 'There must be at least one activity on the list in the log'In this article, we explain why reopening a workstep in Mosaic may trigger an error about missing activities in the log.
Step cannot be saved as it has been opened in another windowIn this article, we explain why saving a step in Mosaic may trigger an error if it’s open in another window.
Fieldset not displaying on forms PDF outputIn this article, we explain why a fieldset may not appear in a form’s PDF output in Mosaic and how to resolve it.
Form lists do not come through to the Mosaic PortalIn this article, we explain why a form may not appear in the Mosaic Test Portal after updating the forms list.
Form loading 0%In this article, we explain why some Mosaic forms fail to load or resume, showing 0% progress and 'Status: undefined' errors.
Form missing from documents tabIn this article, we explain why a form might be missing from the Documents tab in Mosaic and how to resolve the issue.
Forms are not rendering in Mosaic Portal for professional usersIn this article, we explain why forms may not render for professional users when acting as citizen users in Mosaic.
Forms from Mosaic not pulling through to Mosaic PortalIn this article, we explain why forms created in Mosaic may not appear in Mosaic Portal after creation.
Forms not appearing in the Form Cache Details reportIn this article, we explain why some forms may not appear in the Form Cache Details report in Mosaic.
Group case note alert showing information from a different groupIn this article, we explain why group case note alerts may show content from the wrong group in Mosaic.
Portal form doesn’t show as publishedIn this article, we explain why a Mosaic Portal form may not show as published and how to troubleshoot the issue.
Portal form not opening within MosaicIn this article, we look at a Mosaic issue where completed forms show 'undefined' and error messages appear when accessed.
Portal Forms not submitting with MosaicIn this article, we look at an issue where forms completed in Portal are not coming through to Mosaic as expected.
Portal Form don't display fields correctlyIn this article, we explore why some fields, guidance, help text, or bullet styles may not appear when opening a new form in Portal.
Section 47 Enquiries in Period report uses system start dates rather than mapped form valuesIn this article, we explore why the Section 47 Enquiries in Period report uses system start dates instead of mapped form values.
Special characters, Unicode, html in database tables prevents resuming step and viewing or printing of formsIn this article, we look at XML and JAXB exceptions when resuming steps, and why form export to PDF may fail in Mosaic.
Subjects repeating subsection not pre-populating in formIn this article, we explore why tables in repeating subsections, including subject-specific ones, may not pre-populate in Mosaic forms.
The form.setAnswerText() in calculation scripts not working as expectedIn this article, we explore why form.setAnswerText() in calculation scripts may not work as expected for rich text areas in Mosaic.
Unable to pdf forms and case notes in Microsoft Edge Version 120.0.2210.61In this article, we explore why forms and case notes may not export to PDF in Microsoft Edge Version 120.0.2210.61.
Unable to view or edit forms in Mosaic portalIn this article, we explore why users may be unable to view or edit forms within the Mosaic portal.
Underline appears for form answers hidden via script when printedIn this article, we explore why underlines may appear for hidden fields when printing a form in Mosaic.
GP surgery URIs not workingIn this article, we explore why GP organisation or surgery URIs might not work as expected when used in forms.
Prepopulated forms not pulling data from the last completed versionIn this article, we look at why prepopulated forms are not pulling data from the last completed version