Child Protection
Explore how to manage child protection records, use CP-IS features.
Child protection - information sharing case studiesIn this article, we explore available case studies for Child Protection Information Sharing (CP-IS) in Mosaic.
Child protection - information sharing data upload criteriaIn this article, we explore the data upload criteria for Child Protection information sharing.
Child protection - information sharing overviewIn this article, we explain what CP-IS is and how the Child Protection - Information Sharing system works.
Child protection - information sharing record retentionIn this article, we explore what the record retention times are for CP-IS records.
Child protection - information sharing alert configurationIn this article, we explore what alerts can be configured for CP-IS and what triggers them.
Child protection - information sharing legacy issues prior to upgradeIn this article, we address how to manage existing CP-IS errors and potential legacy issues before upgrading.
Child protection data change requestsIn this article, we explore how to manage and correct information within a Child Protection (CP) workstep.
URI for current Child Protection category for a groupIn this article, we explain which URI can be used to pull through the current Child Protection category for a group.
Child protection workflow and formsIn this article, we explore why you should not amend any sections with validation that directly control the Child Protection plan.
Carer approval and Carer register use in EnglandIn this article, we explore how the carer register functionality works, its benefits, and the impact of not using it for users in England.
Carer approval and Carer register use in ScotlandIn this article, we explore how the carer register functionality works, its benefits, and the impact of not using it for users in Scotland.
Carer types no longer in useIn this article, we explore how to stop carer types that are no longer in use from appearing in the Carer Register.
Addition of two legal statuses LAC or non LAC on basic demographics pageIn this article, we explore whether you can add two LAC or non-LAC legal statuses to a child’s basic demographics record.
Looked After placement end reasonsIn this article, we explore whether it’s possible to add to the list of values for Looked After Placement End Reasons.
Suggested relationshipsIn this article, we explore what relationships are suggested in Mosaic and how those suggestions are derived.
Setting the latest year for the SSDA903 returnIn this article, we explore how to set the latest year for the SSDA903 return.
Genograms including unborn childrenIn this article, we explore how to show an unborn child in a genogram.
CP-IS
Support you with setting up, using, and troubleshooting CP-IS in Mosaic.
CP-IS Inclusion of Child Protection categoriesIn this article, we explore whether Child Protection categories can be included in the CP-IS data provided to the NHS.
CP-IS E1 Placement OrderIn this article, we explore how to include E1 Placement Order children in the CP-IS cohort and the context of NHS England’s proposal.
CP-IS files not uploading or downloading to SFTP serverIn this article, we look at why CP-IS files may not upload or download to NHS Digital.
CP-IS sending delete date with user nameThis article explains a rare issue where Mosaic sends the wrong name to NHS for CP-IS deletions.
CP-IS transferred casesIn this article, we explain why CP-IS alerts may continue after a case transfer and what happens to notifications during the process.
CP-IS widget visibilityIn this article, we explain why the CP-IS widget may not be visible and why certain roles might not have access to it.
Enable CP-ISIn this article, we cover how to enable CP-IS, troubleshoot post-upgrade issues, and clarify when activation is needed on servers.
Repeated uploads of CP-IS records relating to 17-year-olds and unborn childrenIn this article, we explain why CP-IS records for 17-year-olds and unborn children may be repeatedly uploaded.
High or repeated CP-IS uploads to NHS EnglandIn this article, we explore why there may be an increased number of uploads to NHS England via the CP-IS interface.
Looked After Codes sent to the NHS for CP-ISIn this article, we outline which Looked After Codes are included in the data sent to the NHS for CP-IS.
Schedule of cron expressions for CP-IS jobsIn this article, we will explain the scheduling of cron expressions for CPIS jobs and how cron expressions can be scheduled for these jobs.
Upgrade of CPIS server OS and establishment of connection with remote Mosaic hostIn this article, we explain how to upgrade a CP-IS server OS when it's networked locally but connects to a remotely hosted Mosaic.
Replacement of NHS Spine Mini Services Interface with NHS PDSIn this article, we explore the replacement of NHS Spine Mini Services Interface with NHS PDS.
Spine Mini Service NHS number traceIn this article, we explain why the Mosaic Spine Mini Service may mis-match records or create incorrect NHS Number links.
Troubleshooting
Help you identify and fix issues related to Child Protection processes.
Error when attempting to change CP decision date from step summary screenIn this article, we explain the 'found: 2' error when changing the CP Decision date in a Child Protection step.
Next action not regenerated following workstep deletionIn this article, we explore why a Child Protection next action may not regenerate following the deletion of a workstep.
Children Looked After Data Return Episodes File report contains duplicatesIn this article, we explore why duplicate entries may appear in the Children Looked After Data Return Episodes File report.
CIN census script to be runIn this article, we explore how to run the Children in Need (CIN) Census script and generate the XML extract.
Recording multiple Looked After statuses on a recordIn this article, we look at why you can record multiple Looked After statuses on a record
Error: ‘linkDate cannot be null’ when processing RCPCIn this article, we explain why the ‘linkDate cannot be null’ error appears when postponing an RCPC in Mosaic.
Error when uploading the CiN Census XMLIn this article, we explain the cause of XML upload errors in the CiN Census due to incorrect element placement in the file.
CIN Plans are duplicated in the DM_CIN_PLANS tableIn this article, we explain why CIN Plans may appear duplicated in the DM_CIN_PLANS table.
Error: 'SFTP error moving file from /fromCpis/<filename> to /archiveAck//<filename>'In this article, we explain the SFTP error seen in Mosaic logs when moving files between CP-IS directories.
Failure during CP-IS upload message creation - ORA-01427: single-row subquery returns more than one rowIn this article, we explain the CP-IS upload error caused by a subquery returning multiple rows in the Mosaic database.
Relationship addition error ‘The subject must not be younger than the relation’In this article, we explain the error that occurs when adding a relationship where the subject is younger than the related person.
Error: 'OVERLAPPING LEGAL STATUSES MUST BE RESOLVED' in the populate logIn this article, we explain the “OVERLAPPING LEGAL STATUSES MUST BE RESOLVED” error in the Looked After reports populate log.
Child in Need (CIN) badge - Start date incorrectIn this article, we explain why the Child in Need badge tooltip may show an incorrect start date for the episode or period.
Child protection history print not workingIn this article, we explain why printing child protection history may fail, including issues with form access and missing PDF downloads.
Unable to perform a child protection enquiryIn this article, we explain why CP enquiries may fail and what causes the ‘child protection history’ error message.
Erorr: Unable to delete this step as there is later work associated with a change to child protection informationIn this article, we explain why you may see a message preventing step deletion due to later work linked to child protection changes.
Delete CP EnquiriesIn this article, we explain how to delete a CP enquiry.
Registrations no longer available for Adult records and category required for child recordsIn this article, we explain why categories may be required, adult registrations may be empty, and new ones can't be added.
Risk to Children alerts and badgesIn this article, we explain why alerts or badges may not appear for individuals linked to someone on the Risk to Children Register.
RLA options are not being displayed on Child Protection Enquiry screenIn this article, we explain why RLA options may not appear when making an enquiry on the Child Protection Enquiry screen.
Section 47 Enquiries report returns all Section 47 Enquiries ever completed on a child's recordIn this article, we look at why the Section 47 report may show all enquiries instead of just those from the last 12 months.
Updating the riskToChildMessage system property doesn't update person summary warningIn this article, we look at why the risk to child message shows the default text despite updates to the riskToChildMessage system property.
Error '8672 The MERGE statement attempted to UPDATE or DELETE the same row more than once' in the reports populate logIn this article, we explain why a MERGE error may occur during the 'Synchronise dm_visits' stage and how to resolve duplicate matches.
Child Data Allowed checkbox keeps unticking in Mosaic Information Viewer configurationIn this article, we address why the Child Data Allowed box doesn’t stay ticked in the Mosaic Information Viewer (MIV) configuration.
Merge error 'integrity constraint (FW.FK_MO_EXTERNAL_SUBJECT_PR_E078) violated - child record found'In this article, we explain why merging person records in Mosaic may trigger ORA-02292 errors due to child record constraints.
MIV data feed IssueIn this article, we address why third parties can't access the MIV interface and how to resolve the error they're encountering.
Reports England Children's - New Feature for care leavers 'in touch' recording within workflow stepsIn this article, we look at why you can't record an 'in touch' contact within a care leaver contact workstep.
Error when making changes to a child in a sibling groupIn this article, we explain the error message ‘There is no child protection plan to amend for’ that appears when you attempt to make changes to a child within a…