There are six alert triggers you can use to manage CP-IS notifications.
Alert trigger | Description | Subject-based | Applicable recipient types |
CP-IS case note create | Triggered when Mosaic receives a service notification message | Yes | Related workers |
CP-IS empty service notification | Triggered when Mosaic receives an empty service notification message | Yes | Related workers |
CP-IS NHS number inactive notification | Triggered when Mosaic receives an NHS number inactive notification message | Yes | Related workers |
CP-IS unexpected failure | Triggered when an unexpected issue has occurred within a CP-IS process | No | Worker role |
CP-IS upload file | Triggered when an upload file to CP-IS has failed | No | Worker role |
CP-IS upload validation failure | Triggered when an upload file to CP-IS has failed file content validation | No | Worker role |
📌 Note: You can add a related worker recipient for subject-based alerts, but not for non-subject-based alerts, as it's not owned by a single subject.
The CP-IS worker's role must have the Next Actions granular permissions set to at least Browse for the alerts to work. You can configure the alert trigger recipients in the Alert Configuration screen. This enables you to have the alerts sent to a recipient for subject-based alerts. You can access the screen by the following:
Click Tools.
Click Configuration Tools.
Click Alert Configuration.
Modify an alert trigger
To update an alert trigger and define the required recipients, click the pencil
button next to the alert.
Enable or disable the alert trigger
You can enable or disable the alert trigger from the alert details section.
Select or de-select the Is enabled checkbox.
To save, click the disk
button.
Add recipient
You can add any number of recipients for the alert, allowing you to add the right people to action the alert. For subject-based alerts, you can specify both related workers, and worker roles.
Related worker recipient
Click the person
button.On the Related worker list, select the worker requiring the alert.
Click Add or Add and close.
To save, click the disk
button.
Worker role recipient
Click the person
button.Enter a team name and click Find.
On the Role in selected team list, select the role requiring the alert.
Click Add or Add and close.
To save, click the disk
button.
Delete recipient
You can remove recipients from the Alert recipient section.
Next to the required recipient, click the cross
button.