Troubleshooting
Help you identify and fix issues related to Child Protection processes.
Error when attempting to change CP decision date from step summary screenIn this article, we explain the 'found: 2' error when changing the CP Decision date in a Child Protection step.
Next action not regenerated following workstep deletionIn this article, we explore why a Child Protection next action may not regenerate following the deletion of a workstep.
Children Looked After Data Return Episodes File report contains duplicatesIn this article, we explore why duplicate entries may appear in the Children Looked After Data Return Episodes File report.
CIN census script to be runIn this article, we explore how to run the Children in Need (CIN) Census script and generate the XML extract.
Recording multiple Looked After statuses on a recordIn this article, we look at why you can record multiple Looked After statuses on a record
Error: ‘linkDate cannot be null’ when processing RCPCIn this article, we explain why the ‘linkDate cannot be null’ error appears when postponing an RCPC in Mosaic.
Error when uploading the CiN Census XMLIn this article, we explain the cause of XML upload errors in the CiN Census due to incorrect element placement in the file.
CIN Plans are duplicated in the DM_CIN_PLANS tableIn this article, we explain why CIN Plans may appear duplicated in the DM_CIN_PLANS table.
Error: 'SFTP error moving file from /fromCpis/<filename> to /archiveAck//<filename>'In this article, we explain the SFTP error seen in Mosaic logs when moving files between CP-IS directories.
Failure during CP-IS upload message creation - ORA-01427: single-row subquery returns more than one rowIn this article, we explain the CP-IS upload error caused by a subquery returning multiple rows in the Mosaic database.
Relationship addition error ‘The subject must not be younger than the relation’In this article, we explain the error that occurs when adding a relationship where the subject is younger than the related person.
Error: 'OVERLAPPING LEGAL STATUSES MUST BE RESOLVED' in the populate logIn this article, we explain the “OVERLAPPING LEGAL STATUSES MUST BE RESOLVED” error in the Looked After reports populate log.
Child in Need (CIN) badge - Start date incorrectIn this article, we explain why the Child in Need badge tooltip may show an incorrect start date for the episode or period.
Child protection history print not workingIn this article, we explain why printing child protection history may fail, including issues with form access and missing PDF downloads.
Unable to perform a child protection enquiryIn this article, we explain why CP enquiries may fail and what causes the ‘child protection history’ error message.
Erorr: Unable to delete this step as there is later work associated with a change to child protection informationIn this article, we explain why you may see a message preventing step deletion due to later work linked to child protection changes.
Delete CP EnquiriesIn this article, we explain how to delete a CP enquiry.
Registrations no longer available for Adult records and category required for child recordsIn this article, we explain why categories may be required, adult registrations may be empty, and new ones can't be added.
Risk to Children alerts and badgesIn this article, we explain why alerts or badges may not appear for individuals linked to someone on the Risk to Children Register.
RLA options are not being displayed on Child Protection Enquiry screenIn this article, we explain why RLA options may not appear when making an enquiry on the Child Protection Enquiry screen.
Section 47 Enquiries report returns all Section 47 Enquiries ever completed on a child's recordIn this article, we look at why the Section 47 report may show all enquiries instead of just those from the last 12 months.
Updating the riskToChildMessage system property doesn't update person summary warningIn this article, we look at why the risk to child message shows the default text despite updates to the riskToChildMessage system property.
Error '8672 The MERGE statement attempted to UPDATE or DELETE the same row more than once' in the reports populate logIn this article, we explain why a MERGE error may occur during the 'Synchronise dm_visits' stage and how to resolve duplicate matches.
Child Data Allowed checkbox keeps unticking in Mosaic Information Viewer configurationIn this article, we address why the Child Data Allowed box doesn’t stay ticked in the Mosaic Information Viewer (MIV) configuration.
Merge error 'integrity constraint (FW.FK_MO_EXTERNAL_SUBJECT_PR_E078) violated - child record found'In this article, we explain why merging person records in Mosaic may trigger ORA-02292 errors due to child record constraints.
MIV data feed IssueIn this article, we address why third parties can't access the MIV interface and how to resolve the error they're encountering.
Reports England Children's - New Feature for care leavers 'in touch' recording within workflow stepsIn this article, we look at why you can't record an 'in touch' contact within a care leaver contact workstep.
Error when making changes to a child in a sibling groupIn this article, we explain the error message ‘There is no child protection plan to amend for’ that appears when you attempt to make changes to a child within a…