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Child Data Allowed checkbox keeps unticking in Mosaic Information Viewer configuration

In this article, we address why the Child Data Allowed box doesn’t stay ticked in the Mosaic Information Viewer (MIV) configuration.

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Written by Yusef Abulaynain
Updated over 5 months ago

You can resolve the issue where the Child Data Allowed box doesn’t stay ticked in the Mosaic Information Viewer (MIV) configuration, by following these steps:

  1. In Mosaic, go to Config Tools.

  2. Click Tools.

  3. Select Interfaces.

  4. Select Mosaic Information Viewer (MIV) configuration.

On the Partner Systems screen:

  1. Tick the Child data allowed box.

  2. Untick any one of the Allowed roles.

  3. Re-tick the Allowed roles, ensuring the default role is also re-selected.

  4. Click Apply and close. (See screenshot)

You should now see that the Child Data Allowed box stays ticked.


If the issue keeps happening, please raise a new case with the Mosaic Support team, mentioning the issue and this article.

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