Portal
A collection of articles and guides to help you navigate and make the most of the Mosaic Portal.
Anonymous users export completed forms to PDFIn this article, we look at if Mosaic Portal allows anonymous users to export completed forms from the summary page.
Make questions mandatory in a Mosaic Portal Form TableIn this article, we explore whether it's possible to make only certain questions mandatory in a Mosaic Portal table.
Portal logo changeIn this article, we explain how to change the portal logo.
Portal URLIn this article, we explain how to find the correct Mosaic Portal URL when your current link isn’t working.
Portal single sign on secret (SSO)In this article, we explain how to update the secrets configuration for SSO in the Mosaic Portal.
Portal Re-pointingIn this article, we explain how to repoint the Mosaic Portal to a different environment for testing or configuration purposes.
No Add button on table with initiator protected accessIn this article, we explain why the Add button may be missing on protected rows or access tables in the Mosaic Portal.
Portal font sizeIn this article, we show how to increase label font size in Mosaic Portal for accessibility, even without a visible font control.
Add reporting feature to user success portal accountsIn this article, we explain how to add reporting features to users' success portal accounts.
Minimum data set for Mosaic Portal raised casesIn this article, we explain the minimum data set required when raising cases in the Mosaic Portal.
Mosaic Portal CompatibilityIn this article, we explain which browsers are compatible with the Mosaic Portal.
Provider Portal
Learn how to manage Mosaic Provider Portal and fix common issues.
Ending a worker's admin access in the PortalIn this article, we will explain how to end a worker's access to Admin.
Impact of a team rename on the Abacus interfaceIn this article, we explain how renaming the purchasing team in Abacus may affect forms and workflows.
Modify provider nameIn this article, we explain how to change a provider’s name in Mosaic and why updates may not reflect in the Provider Portal.
Rate changes incorrectly shownIn this article, we cover issues with mid-week rate changes, slow or incomplete populate jobs, and outdated report data.
Reason for removing old services from the systemIn this article, we explain why old services are removed from Provider Portal and how this may affect Abacus billing and credits.
Removing a user after they leave a providerIn this article, we explain how to remove a user after they’ve left a provider.
Purchase orders are not showing in Provider PortalIn this article, we explain why Purchase Orders recorded in Mosaic may not be sent to the Provider Portal and how to resolve it.
High number of Process Payment Requests jobs queuedIn this article, we explain why multiple payment requests may be created for a single contract in Mosaic and how to manage them.
Provider portal not connected to MosaicIn this article, we explain why the Provider Portal may fail to connect to Mosaic.
User activation link expiry and email configurationIn this article, we explain how long activation links last on the Provider Portal and whether system emails can be configured.
Invoices failing to load from Mosaic Provider Portal or AbacusIn this article, we explain why invoices may fail to load from Mosaic or Abacus and how to resolve error 515 in the import table.
Question user code not matchingIn this article, we cover why forms may not be submitted to the interface and why completed Total Mobile forms lack a publish ID.
Error in step two of Mosaic Purchasing Data Import Applies to version 25.1In this article, we look at why the Mosaic Purchasing Data Import job fails due to a COM method error.
Creating payment invoices error ‘Object reference not set to an instance of an object’In this article, we'll address why creating payment invoices fails with the error ‘Object reference not set to an instance of an object’
Account registration errorIn this article, we explain why a new Provider Portal admin may see a registration error due to password length or data truncation.
Admin missing service ordersIn this article, we explain why service order imports may fail in Mosaic due to contract rules about day-of-week settings.
Provider Portal imported invoice status not being updated correctlyIn this article, we explore why some invoices may be missing from the e-invoice import.
Troubleshooting
Step-by-step articles to identify and resolve issues across your Mosaic Portal.
Populate reports job did not finishIn this article, we cover issues with incomplete or delayed populate reports jobs and outdated report data in the Mosaic Portal.
Portal client secret updatesIn this article, we highlight a post-upgrade issue where the Mosaic Portal no longer syncs forms with Mosaic.
Mosaic to Synergy EIV Viewer is not workingIn this article, we explain what to do if the Synergy EIV Viewer may not work in Mosaic or errors show when clicking the Synergy tab.
Error: 'The domiciliary contract specified does not allow provider unit costs to be overridden'In this article, we explain why the Provider Portal may block unit cost overrides due to domiciliary contract restrictions.
Error: 'The Unique line reference is currently being used on another order'In this article, we explain why service orders may fail to save in Mosaic due to duplicate unique line references on other orders.
Mapped supplier missing from Provider Portal filterIn this article, we’ll explain why a supplier you’ve mapped to the Provider Portal filter might not be showing up.
Portal file attachment not workingIn this article, we highlight an issue where Mosaic Portal forms with attachments fail to publish and don’t reach Mosaic.
Portal not rendering correctIn this article, we highlight an issue where Mosaic Portal forms aren’t correctly rendering and sections missing within the form help box.
Portal document category management errorIn this article, we explain why resuming a work step from Mosaic Portal may trigger an error: 'Cannot read properties of undefined'.
Some steps not returning from Mobilise or PortalIn this article, we highlight an issue where completed worksteps in Mobilise or the Professional Portal aren’t returning to Mosaic.
Portal Test Progress Bar not displaying correctlyIn this article, we highlight a formatting issue in the Portal Test progress bar lines and arrows overlap the progress circles.
Portal is DownIn this article, we explain what to do if your Portal is down.
Email notifications fail to trigger after form submissionIn this article, we explain why form submissions in the Mosaic Portal aren’t triggering expected email notifications.
Error: 'Meta description not found'In this article, we explain why ADA and WCAG compliance checks may fail Meta description not found errors are being triggered.
Portal not receiving the 2FA emailIn this article, we highlight an issue where Mosaic Portal users aren’t receiving the 2FA email needed to access the system.
Portal verification code errorIn this article, we explain what to do if you encounter a verification code error when trying to access the Mosaic Portal.
Current workers don't have permissions to access a stepIn this article, we address an issue where portal forms fail to reach Mosaic due to a permissions error on the current worker.