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Account registration error

In this article, we explain why a new Provider Portal admin may see a registration error due to password length or data truncation.

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Written by Yusef Abulaynain
Updated over 4 months ago

Error:

'Error With Provider Portal Account Registration
​String or Binary data would be truncated in table 'providerportal_live.dbo.users, column 'password'. truncated value: 'xxxxxx'
​This statement has been terminated'

This error is usually caused by passwords in the database becoming longer than 10 characters. Due to the encryption process, some characters are changed on a greater than 1:1 basis. So, even if the password you provided is 10 characters or fewer, encryption will make it longer in the database.

Try using a different password and ensure you do not use special characters. This should resolve the issue.

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