If you've recently upgraded, ensure that you've also updated your passwords. To do this, follow the format below:
Your password should be between 32 and 64 characters and can only include a-z, A-Z, 0-9, $, !, % * ? _ or . characters.
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After you update your password in the live environment, please inform us so we can notify PPL (People Places Lives) to make the necessary amendments on their side.
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If you've performed a copy from live to test, enter the old Mosaic password, which should work again.
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If you're still having issue please raise a new case online and reference the title of this article.
Portal client secret updates
In this article, we highlight a post-upgrade issue where the Mosaic Portal no longer syncs forms with Mosaic.
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Written by Yusef Abulaynain
Updated over 4 months ago