Provider Portal
Learn how to manage Mosaic Provider Portal and fix common issues.
Ending a worker's admin access in the PortalIn this article, we will explain how to end a worker's access to Admin.
Impact of a team rename on the Abacus interfaceIn this article, we explain how renaming the purchasing team in Abacus may affect forms and workflows.
Modify provider nameIn this article, we explain how to change a provider’s name in Mosaic and why updates may not reflect in the Provider Portal.
Rate changes incorrectly shownIn this article, we cover issues with mid-week rate changes, slow or incomplete populate jobs, and outdated report data.
Reason for removing old services from the systemIn this article, we explain why old services are removed from Provider Portal and how this may affect Abacus billing and credits.
Removing a user after they leave a providerIn this article, we explain how to remove a user after they’ve left a provider.
Purchase orders are not showing in Provider PortalIn this article, we explain why Purchase Orders recorded in Mosaic may not be sent to the Provider Portal and how to resolve it.
High number of Process Payment Requests jobs queuedIn this article, we explain why multiple payment requests may be created for a single contract in Mosaic and how to manage them.
Provider portal not connected to MosaicIn this article, we explain why the Provider Portal may fail to connect to Mosaic.
User activation link expiry and email configurationIn this article, we explain how long activation links last on the Provider Portal and whether system emails can be configured.
Invoices failing to load from Mosaic Provider Portal or AbacusIn this article, we explain why invoices may fail to load from Mosaic or Abacus and how to resolve error 515 in the import table.
Question user code not matchingIn this article, we cover why forms may not be submitted to the interface and why completed Total Mobile forms lack a publish ID.
Error in step two of Mosaic Purchasing Data Import Applies to version 25.1In this article, we look at why the Mosaic Purchasing Data Import job fails due to a COM method error.
Creating payment invoices error ‘Object reference not set to an instance of an object’In this article, we'll address why creating payment invoices fails with the error ‘Object reference not set to an instance of an object’
Account registration errorIn this article, we explain why a new Provider Portal admin may see a registration error due to password length or data truncation.
Admin missing service ordersIn this article, we explain why service order imports may fail in Mosaic due to contract rules about day-of-week settings.
Provider Portal imported invoice status not being updated correctlyIn this article, we explore why some invoices may be missing from the e-invoice import.