The provider portal sends all activation or reactivation links within 24 hours from the time the user is sent.
The system can’t configure emails, so the provider portal fixes the format of all emails. Some emails use the Site Name, which defaults to Mosaic Provider Portal, but this wording is configurable.
If you’d like a change, then please raise a new case online and reference the title of this article.
User activation link expiry and email configuration
In this article, we explain how long activation links last on the Provider Portal and whether system emails can be configured.
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Written by Yusef Abulaynain
Updated over 4 months ago