If you're having any of the following issues:
Live Portal is down.
The Mosaic portal website is unavailable.
Nobody can get into the system.
Mosaic Portal Adults and Children's LIVE Not Working.
Mosaic Portal unavailable.
Then please raise a new case online and reference the title of this article, providing the following information:
The URL you are using to access the portal.
Screenshots of any errors.
When was this first reported?
How many people are affected?
Is there a local IT issue?
Was there any work completed on the environment before the environment went down?
Which browser are you using? And the version of the browser?
What is the URL you are using?