The issue you’re experiencing is related to the DNS settings. Specifically, a change needs to be made to the SPF record.
To make the necessary changes please raise a new case online and reference the title of this article.
Email notifications fail to trigger after form submission
In this article, we explain why form submissions in the Mosaic Portal aren’t triggering expected email notifications.
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Written by Yusef Abulaynain
Updated over 4 months ago