Workflow and Worksteps
Help articles and fixes for issues with Mosaic workflows and worksteps.
Unable to start a workstep when elements are pre-populatedIn this article, we explain why worksteps may fail to start, including issues with multi-subject elements and error messages.
Unable to complete a closure summary step due to outstanding servicesIn this article, we explain what to do if a closure summary step can't be completed due to outstanding services like Fostering or Adoption.
Workstep will not finish when clicking the green tickIn this article, we explore why a workstep may not finish when clicking the green tick and what can cause this issue.
Error when closing next action stepIn this article, we explain how closing the next action step can trigger a duplicate key error due to a primary key conflict.
Error when starting group workstepIn this article, we explain how starting a group workstep can fail due to a TooManyExceptions error in the logs.
Error when trying to delete a workstep when documents are stored in AlfrescoIn this article, we explain how deleting a workstep can fail with a generic error message advising to contact support.
Error when trying to delete a step where documents are stored in Civica or Information at WorkIn this article, we look at why deleting a step with external documents can fail due to a NullPointerException.
Error when trying to access a step with an act forIn this article, we explain why an error appears when you try to access a step that includes an act for approval.
Error removing next actions when workflow steps are reopenedIn this article, we explain the error encountered when cancelling terminating or future next actions while reopening a workflow step.
Missing next actionsfrom reopened workstepIn this article, we explore why the next action option may be missing when re-opening a step in Mosaic.
Error: 'You cannot remove this subject because next actions have been sent for this subject'In this article, we explore the error that occurs when saving a group workstep after adding subjects to next actions.
Duplicate subject line in stepIn this article, we address why a duplicate subject line in a step identified through a bespoke report is causing an issue.
Error: 'EditorNotFoundException: StepEditor not found for editorId'In this article, we explain how opening or closing a step can fail due to a missing StepEditor, causing an EditorNotFoundException.
Unexpected error when trying to re-open a stepIn this article, we explore a re-opening step error and how to report it.
Unexpected error when trying to start a group workstepIn this article, we cover the 'TooManySubjectsException' error when starting a group workstep.
Delete step button does nothingIn this article, we explore why the delete window may not appear, preventing users from deleting a work step.
Populate script does not reference the step start date when determining the order of steps for the CIN CensusIn this article, we explain why 8820 errors may appear in the CIN Census batch file often due to overlapping or duplicate CIN episode dates.
The INCOMING_DATE in MO_WORKFLOW_STEPS is being overwritten when a step is reassignedIn this article, we explain why reassigning a step in Mosaic may overwrite the INCOMING_DATE field in MO_WORKFLOW_STEPS.
Error: 'NullPointerException at uk.co.corelogic.mosaic.domain.workflow.CopiedStep.isComplete'In this article, we explain the NullPointerException error seen in Mosaic when accessing a workflow step.
Error when attempting to update the template version in a step using the refresh form iconIn this article, we explain why Mosaic errors when using the refresh form icon to update a step’s template version.
Due Dates changes made require regeneratingIn this article, we explain what to do when changes to due date rules in Mosaic may not be applied as expected after configuration updates.
Action icons missing during service purchase and care package lockedIn this article, we explain why action icons may be missing during service purchase and why the care package is locked.
Error message when attempted to finish a purchase service stepIn this article, we explain the schema validation error that occurs in Mosaic when finishing a finance or purchase service step.
Workflow and Role Configuration report fails to runIn this article, we cover a report failure due to invalid parameters or timeout.
Responsible Local Authority relationship end reason remains after removing end dateIn this article, we look at why the Responsible Local Authority relationship end reason remains after removing an end date.
Creating a primary role with a future start dateIn this article, we explain whether it’s possible to create a primary role in Mosaic with a future start date.
Inconsistent scheduled start date behaviourIn this article, we explain why the ‘Scheduled start date’ may change when updating a future step assignment from different views in Mosaic.
Activity type not found for historic activity type error when reopening a workstepIn this article, we explain the 'activity type not found for historic activity type' error when reopening a step.
Unable to reopen step error: ‘Activity type not found for historic activity type’In this article, we cover errors reopening steps due to missing activity types or unavailable activities like ID 874 in the workstep.
Error 'Plan date cannot be null'In this article, we show how to resolve the issue where a workstep can’t finish due to the error: “Plan date cannot be null.”
Error: 'The UPDATE statement conflicted with the CHECK constraint workflow_status_assi_134074783'In this article, we address the workflow error caused by a CHECK constraint conflict.
Error: 'ORA-02290 check constraint (FW.WORKFLOW_STATUS_ASSI_134074783) violated'In this article, we explain how closing a step can fail due to a check constraint violation during a database update.
Bulk assigning creates a lock on the workstepIn this article, we explore why bulk assigning requests creates locks on all associated workflow steps for the assigning user.
Workstep time stampIn this article, we explain why the Mosaic workstep timestamp does not update.
Worksteps error when starting - pre-population of Multi-subjects tablesIn this article, we address why some worksteps crash when starting. Specifically, we explore common errors encountered when initiating worksteps, including issues with multi-subject tables and pre-population challenges.