Error:
'An unexpected error has occurred. Please check your last transaction as it may not have completed correctly. The error has been logged against the error ID above. Please contact your support team providing the error ID and details of the action taken immediately prior to this error.'
If you're getting an error when re-opening a step, please raise a new case online and reference the title of this article.
Please confirm the following when raising the case.
The steps leading to the error.
The person ID.
The step ID.
The form ID if you know it.
The full error message.