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Configuration

Guides that walk you through installation, integration, system settings, and troubleshooting

Change to MaxPersonDelete settingsIn this article, we look at how to raise or lower the MaxPersonDelete level.
Amend VPN or firewall to match local network settingsIn this article, we explore how to change your Mosaic VPN or Firewall to match your new local network settings.
Carer approval types configuration - ending and deletingIn this article, we explore why ended carer approval types still appear in carer search and what impact ending them in Admin Tool has.
Configure and specify file retention detailsIn this article, we explain how to configure file retention and specify retention details for individual people.
Configure date of death notificationIn this article, we explain how to configure a date of death notification in Mosaic.
Configure session expiryIn this article, we explain how to configure session expiry settings in Mosaic.
Customer Led Configuration InstanceIn this article, we explain what the Mosaic Customer Led Configuration (CLC) instance is and how to request access to it.
Customer Led Configuration workflow mapsIn this article, we explain Mosaic Customer Led Configuration (CLC) and explore workflow maps for England and Scotland 22.2.
HIE configurationIn this article, we explain how to request documentation for setting up the Health Information Exchange (HIE) Cerner interface.
Responsible local authority settingsIn this article, we explain what the different system property settings for Responsible Local Authority (RLA) do.
Difference between the Full Refresh and Monitor Changes settings for the SYS Form Answers Refresh reports switchIn this article, we explain the difference between the Full Refresh and Monitor Changes settings for the SYS Form Answers Refresh switch.
Difference between the Tuned Large and Tuned Small settings for the SYS Full Refresh Algorithm reports switchIn this article, we explain the difference between the Tuned Large and Tuned Small settings for the SYS Full Refresh Algorithm switch.
Mosaic is slow when the Text Cursor Indicator is turned on in computers settingsIn this article, we explain why Mosaic performance may slow down when the Text Cursor Indicator is enabled in computer settings.
Creating a Wildfly ReportDS datasourceIn this article, we explain how to create a Wildfly ReportDS datasoure.
Dynamic fragment field elementsIn this article, we explain how Dynamic Fragment field form elements are populated in Mosaic.
Host services queryIn this article, we explain upcoming changes to host services and address issues encountered with the current host setup.
Increase RAM allocationIn this article, we go through how you can increase RAM allocation in Mosaic.
Make reason field mandatory for bulk actionsIn this article, we explain how to make the Reason and End Reason fields mandatory when completing bulk actions in Mosaic.
Request in incomplete step no longer included in workstep configIn this article, we explain why the workstep could not be completed due to a request no longer being included in the workstep configuration.
Whitelist or add a file type to be able to be uploadedIn this article, we explain how to add a file type to the whitelist and resolve issues uploading documents of that type.
Changes to system propertiesIn this article, we explain how to change a system property, and find out who last updated it.
Add new IP address to the VPNIn this article, we explain how to update the VPN IP addresses.
MIVENABLED system property controlIn this article, we explain whether the MIVENABLED setting controls consent for sharing with health organisations via the viewer access.
Increasing the bulk delete screen limit system propertyIn this article, we explain how to increase the bulk delete screen limit using the relevant system property in Mosaic.
Does the reportsEnabled system property replace hot cloning or log shipping solutionsIn this article, we explain whether the reportsEnabled system property replaces hot cloning or log shipping solutions.
CP_Cancellations System FunctionIn this article, we explain if you can remove a care package cancellation permissions while allowing add and amend actions in worker roles.
LEGACYPERDETAILS system functionIn this article, we explain why certain menu options or widgets may be missing from Person or Organisation Summary views.
Troubleshooting

Find solutions to configuration problems.

Creating a System User Id with trailing whitespacesIn this article, we look at why Mosaic allows a System User ID to be created with trailing whitespaces.
Error when trying to save a form in template managerIn this article, we explore why you might encounter an error when attempting to save a form in Template Manager.
Error: 'The reporting datasource has not been configured or cannot be reached'In this article, we explain how to resolve the error: 'The reporting datasource has not been configured or cannot be reached.'
Exceptional date configuration issue during Mosaic 24.1 upgradeIn this article, we explain how the Retain until date was incorrectly updated to the Retention start date.
Limit on the number of fixed images that can be configured for a form templateIn this article, we explain whether there is a limit to the number of fixed images that can be configured in a form template.
Locate fixed text in template print propertiesIn this article, we explore where the database stores the fixed text used in template print properties.
End or delete Responsible Local Authority requires enabled functionalityIn this article, we'll explain why you're unable to end or delete a Responsible Local Authority Organisation Relationship.
Possible Duplicate Clients report is not workingIn this article, we address an issue with our Possible Duplicate Clients report, which is currently not functioning as expected.
Unable to add or amend date of birth in basic detailsIn this article, we explore an error that occurs when adding or amending a date of birth in a person record's basic details.
Unable to view certain document types without restrictionsIn this article, we explain why some document types may be hidden or differ between step and client summaries.
Error when attempting to cancel a terminating next actionIn this article, we explain how to resolve an error when cancelling a terminating next action after reopening a completed step.
Receiving a Wisdom or MIS error prior to a refresh or cloneIn this article, we'll explain why you might be receiving a Wisdom or Mosaic Interface Server (MIS) error before a refresh or clone.
Retrieving error logsIn this article, we explain how to find and view error logs in Mosaic, including using tools and error IDs to access stack details.
Unable to create worksteps without subjects using an External Document Management SystemIn this article, we explain why subjectless worksteps can't be created when using an EDRMS via MIS or Conexes.
Unable to amend an Employment Status despite having the AMENDEMPSTATUS system function enabledIn this article, we explain why ended employment statuses may not be editable even with the AMENDEMPSTATUS system function enabled.
Group case notes timeout after 24 hours ignoring system property settingsIn this article, we explore why group case notes may time out after 24 hours, even when caseNoteTimeoutInterval is set differently.
Unable to add a worker to a request list in step configurationIn this article, we explain why Mosaic may freeze when adding a worker to a request, including related SQL errors seen in logs.
Unable to scroll on external configuration screenIn this article, we explain why you may be unable to scroll to the bottom of the external configuration screen in Mosaic.
Unable to save due date configuration in development environmentIn this article, we explain why due date configuration updates may not save in development, despite changes being made and saved.