Troubleshooting
Find solutions to configuration problems.
Creating a System User Id with trailing whitespacesIn this article, we look at why Mosaic allows a System User ID to be created with trailing whitespaces.
Error when trying to save a form in template managerIn this article, we explore why you might encounter an error when attempting to save a form in Template Manager.
Error: 'The reporting datasource has not been configured or cannot be reached'In this article, we explain how to resolve the error: 'The reporting datasource has not been configured or cannot be reached.'
Exceptional date configuration issue during Mosaic 24.1 upgradeIn this article, we explain how the Retain until date was incorrectly updated to the Retention start date.
Limit on the number of fixed images that can be configured for a form templateIn this article, we explain whether there is a limit to the number of fixed images that can be configured in a form template.
Locate fixed text in template print propertiesIn this article, we explore where the database stores the fixed text used in template print properties.
End or delete Responsible Local Authority requires enabled functionalityIn this article, we'll explain why you're unable to end or delete a Responsible Local Authority Organisation Relationship.
Possible Duplicate Clients report is not workingIn this article, we address an issue with our Possible Duplicate Clients report, which is currently not functioning as expected.
Unable to add or amend date of birth in basic detailsIn this article, we explore an error that occurs when adding or amending a date of birth in a person record's basic details.
Unable to view certain document types without restrictionsIn this article, we explain why some document types may be hidden or differ between step and client summaries.
Error when attempting to cancel a terminating next actionIn this article, we explain how to resolve an error when cancelling a terminating next action after reopening a completed step.
Receiving a Wisdom or MIS error prior to a refresh or cloneIn this article, we'll explain why you might be receiving a Wisdom or Mosaic Interface Server (MIS) error before a refresh or clone.
Retrieving error logsIn this article, we explain how to find and view error logs in Mosaic, including using tools and error IDs to access stack details.
Unable to create worksteps without subjects using an External Document Management SystemIn this article, we explain why subjectless worksteps can't be created when using an EDRMS via MIS or Conexes.
Unable to amend an Employment Status despite having the AMENDEMPSTATUS system function enabledIn this article, we explain why ended employment statuses may not be editable even with the AMENDEMPSTATUS system function enabled.
Group case notes timeout after 24 hours ignoring system property settingsIn this article, we explore why group case notes may time out after 24 hours, even when caseNoteTimeoutInterval is set differently.
Unable to add a worker to a request list in step configurationIn this article, we explain why Mosaic may freeze when adding a worker to a request, including related SQL errors seen in logs.
Unable to scroll on external configuration screenIn this article, we explain why you may be unable to scroll to the bottom of the external configuration screen in Mosaic.
Unable to save due date configuration in development environmentIn this article, we explain why due date configuration updates may not save in development, despite changes being made and saved.