Configuration
Articles on Mosaic configuration.
Remove Incorrect record included in a groupIn this article, we explore how to remove a record mistakenly included in a group within Mosaic.
Add or remove cancellation or delete reasons for Workflow stepsIn this article, we explain where to add cancellation or deletion reasons for workflow steps.
Add rich text areas into repeating subsectionsIn this article, we explore why data loss can occur when using rich text areas in repeating subsections.
Conditional mandatory rule work in a Repeating SubsectionIn this article, we explore whether conditional mandatory rules work in second and later sections of a repeating subsection.
Refresh form template buttonIn this article, we explain why a workstep might not show the Refresh Form Template button.
Merge a step workflowIn this article, we will explain how to merge a step workflow.
Merge single subject worksteps prior to 21.1In this article, we show how to merge single-subject workflows into a group and why the merge option may not appear on individual worksteps.
Delete an organisationIn this article, we explain whether it's possible to delete an organisation from Mosaic.
Worker role validationIn this article, we provide a summary of how worker role validation works in Mosaic.
Update on an internal ticket for professional services or projectsIn this article, we explain how to get an update on professional services or project internal ticket.
Amend, cancel or delete a service or elementIn this article, we explain what to do if you've added an element by mistake and can't cancel it.
Use of stylesheetsIn this article, we explore accessibility options in Mosaic, including stylesheets, screen colours, and font adjustments.
Updating the communication needs optionIn this article, we explain how to update the communication needs option.
Character limit for DM_TABLESIn this article, we explain why there's a character limit for DM_TABLES.
Manage due date rulesIn this article, we explain, how do you manage the due dates in Mosaic.
Add or end carer unavailability types reference dataIn this article, we explain how to add or end carer unavailability types in Mosaic.
Updating the strapline message in UmbracoIn this article, we explain how to update the strapline message in Umbraco to reflect current site messaging.
Change the CHECK_SERVICES_FOR_CASE_CLOSURE system property to TrueIn this article, we explain how to update the system property using an update statement.
Add or update SEN types in MosaicIn this article, we explore how to add or update SEN types in Mosaic.
Case status behaviour - Workflow steps configIn this article, we explain case status behaviour, key differences between open and reopen, and where status is stored.
Case View Alert functionalityIn this article, we explain how Case View Alert works.
Closing a case due to inactivityIn this article, we look at closing a case due to inactivity after multiple unanswered reminders.
Configuring case historyIn this article, we explain how to configure and enable case history.
Configuring case review meetingsIn this article, we advise on how to configure a case review meeting, create a new meeting type, and amend an existing one.
Transfer of support coworker casesIn this article, we explain how to transfer all open cases to a colleague before leaving the business.
Badges and Case Status Indicators overviewIn this article, we explain Mosaic Badges, Case Status Indicators, and how to set badge permissions.
Record of slavery and radicalisationIn this article, we explain how to record concerns related to slavery and radicalisation.
Assign work in bulkIn this article, we explain how to bulk assign work in Mosaic.
Subjectless stepsIn this article, we explain how subjectless steps work and why next actions may not be available.
Upcoming changes to the 2024/2025 Fostering Data SetIn this article, we explain OFSTED's proposed changes for the 2024-25 Fostering data set.
Access Mosaic email configuration 24.1.0.0 onwardsInitial configuration for Mosaic email from version 24.1.0.0 onwards