There can be a number of reasons why this might occur, and this will require further initial investigation from the Service team before understanding why you have incorrect values on your Payment Cycle.
Please raise a new case online and reference the title of this article.
Please also provide:
The Person ID of the service user affected.
The Cycle ID that is affected.
Redacted screenshot of the relevant Remittance Advice.
A description of what is incorrect and what's expected.
Any additional relevant Information (suspensions or variations made in the period that is affected, or changes in financial assessment etc).
Screenshots of the service user's care package.
The above will help us speed up the process of getting from initial investigation, to understanding and resolution.