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Billing on cost charge adds £1 extra per occurrence

In this article, we look at why the billing on cost charge adds an extra £1 per occurrence.

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Written by Yusef Abulaynain
Updated over 2 months ago

Please check whether you're importing actuals for the _COST charge unit rate. These actuals shouldn't be imported, as Mosaic handles them internally through its billing routines.


If you haven’t imported actuals for the _COST unit type and you're still seeing issues, then please raise a new case with us. When you do, make sure to include the Cycle ID where you're seeing the problem, along with an example person and their bill ID. This will help us investigate and resolve the issue more efficiently.

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