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Billing cycle is stuck on generating (Error: cannot update ("FW"."INVOICES"."DOCUMENT_TYPE") to NULL;)

In this article, we explain why a billing cycle may get stuck due to a NULL update error on the document type in invoice generation.

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Written by Yusef Abulaynain
Updated over 4 months ago

The parent knowledge article for Payment or Billing Cycles is called:
Mosaic: Payment Cycle or Billing Cycle not generating
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However, if your error is listed as above when stuck on Generating then this error will require a data fix. If you have a cycle that is stuck on generating, please raise a new case online and reference the title of this article.
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Please include the affected cycle ID and the time and date you created the cycle.

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