This is a known defect and will look to be fixed in a future release of Mosaic.
The chain of events that lead to this issue arising are:
When bills on a Billing cycle have been generated.
Then the Billing Cycle has been completed.
A financial assessment result (FAR) has subsequently been added or changed.
Then the billing advise PDF for the completed cycle has been clicked to be generated.
A fictional example of the above would be the following for an affected service user:
Bill was generated on 05/06/2023.
Billing Cycle was completed on 06/06/2023.
FAR was added/changed on 10/06/2023.
Billing Advise was generated on 15/06/2023.
At step 4, workers will realise that the values that are on the generated Billing Advice PDF do not reflect the values that should have been at the point that the Billing Cycle was actually completed, although what would have been sent to your corporate system via the interface file will be correct as of cycle completion as that is done at the time.
This is caused because when the Billing Advice is generated it looks at the Bill data but also the current state of the FAR data. It does not look at what the FAR data would have been when the Bill was generated.
Due to this it includes information about the FAR which was not present when the Bill was generated thus causing the Billing Advice not to reflect the actual state of the Bill. (Hence why the numbers do not match).
We have an internal development ticket to look into this, but until a fix reaches a new version of Mosaic then the advice is to not delay the Billing Advice generation but to ensure its generated soon after the Billing Cycle is completed. (By way of the generate Billing Advice button against the Billing Cycle summary).
If you believe there has been any issue with what was actually billed at point of completion to the service user, please raise a new case online and reference the title of this article and include the following information:
Cycle ID.
Service User ID affected.
What the system has billed and for what.
What you think should be the correct figure and why.