Environment
Learn how to manage, refresh, and work with your Mosaic environments.
Copy Mosaic Portal live environment to test environmentIn this article we outline the info and steps needed to copy the Mosaic live environment to a test setup for safe testing.
Copy from Live to TestIn this article we explain how to copy live to test, request Mosaic/Portal refreshes, and handle linked environment refreshes.
Disaster recovery test FAQsIn this article we cover what’s involved in a disaster recovery test and how often you can request one for Mosaic environments.
Alfresco cannot upload or download documentsIn this article we cover common Alfresco issues like upload/download errors, out-of-memory faults, and system downtime.
Change daily or weekly refreshIn this article, we'll explain how to change the refresh frequency, change the daily refresh, and halt the daily refresh.
Changes needed for folders on your SFTPIn this article we explain how to create folders in SFTP, access permissions, and why folder names can't be changed.
High number of JVM sessionsIn this article, we explain why you're noticing a high number of JVM sessions and why it's not decreasing.
Oracle Java licencingIn this article we explain Mosaic changes made to align with Oracle Java licensing updates and what they mean for users.
Oracle WebLogicIn this article we check if Oracle WebLogic is up to date, patched, and exposed to external networks for security compliance.
Request Populate jobsIn this article we explain how to request a populate job for a new Mosaic environment.
Review the memory allocated to MosaicIn this article, we explain what to do when Mosaic runs out of memory e.g. GC overhead or heap space Increase allocated memory.
Checking the most recent refresh for Mostrain or MosdevIn this article, we explain how to check the latest refresh dates for Mostrain or Mosdev.
Daily backup time and durationIn this article, we answer questions about the daily backup its start and end times, duration, and whether it runs consistently each day.
Create or update a userIn this article, we cover how to create a login for a new Mosaic user, updating user permissions, and resetting the Mosrep database password
Environment Specification
Find the technical specifications and setup details for each Mosaic environment.
Warranted Environment Specification 22.1In this article, we review the software compatibility with Mosaic 22.1.0.0
Warranted Environment Specification 22.2In this article, we review the software compatibility with Mosaic 22.2.0.0
Warranted Environment Specification 22.2.1.0In this article, we review the software compatibility with Mosaic 22.2.1.0
Warranted Environment Specification 22.2.2.0In this article, we review the software compatibility with Mosaic 22.2.2.0
Warranted Environment Specification 22.2.3.1In this article, we review the software compatibility with Mosaic 22.2.3.1
Patching
Learn how to apply patches, understand what’s included, and troubleshoot any patch-related issues.
Update contacts for patchingIn this article, we cover patching requirements and explain when to send updates or changes to contact emails after patching.
Patch releasesIn this article, we explain how patch decisions are made and outline the Mosaic patch process from issue review to deployment.
Hosted server changes during quarterly patch downtimeIn this article, we outline the changes made during quarterly patching downtime for hosted servers and what to expect post-update.
Suspend populate reports job until completion of quarterly patchingIn this article, we advise how to suspend the populate reports table job for quarterly patching.
Updating OS patches on Windows and Linux ServersIn this article, we answer common questions about patching, including its purpose, timing, and impact on system functionality.
Change to quarterly planned maintenance patch schedule for hosted customersIn this article, we explain how to request changes to Mosaic’s quarterly patching dates and what factors may affect approval.
Troubleshooting
Step-by-step articles to identify and resolve issues across your Mosaic environments.
Environment downIn this article, we will explain what to do if your environment is down, your Mosprod or Mosrep is down, or if nobody can access the system.
Reset Business Object serverIn this article, we explain what to do when the Business Object server isn't responding, or if you require a reset of the BO server.
MIS deployment is a failed stateIn this article, we look at MIS failing to start at its daily 04:00 restart, or if MIS is down, not working, and can't be reached.
MIS error on startupIn this article, we examine a memory error in ActiveMQ where broker usage exceeds JVM limits, triggering a reset to 337 MB.
Slow performance issueIn this article, we look at poor system performance leading to inoperability.
Error appearing in MIS communicationIn this article, we explore MIS document access errors due to failed communication with Wisdom, check logs for connection or parsing issues.
Error 'Response enricher failed for endpoint WISDOM'In this article, we address upload errors via the attachments tab and steps, where document uploads fail due to system issues.
SAML validation errorIn this article, we explain SAML validation error.
Failure of Web Server bridgeIn this article, we review report failures caused by web server bridge errors and JTA transaction rollbacks due to timeouts.
Error: 'This site can't be reached took too long to respond'In this article, we examine Mosaic login issues where the site fails to load, showing a timeout error: 'This site can't be reached.'
Unable to delete a workstep in a non-live environmentIn this article, we explore why you might be getting an error when deleting a workstep in a non-live environment.
CVE-2021-44228 Remote code execution vulnerability in Apache Log4jIn this article, we examine the CVE-2021-44228 remote code, an execution vulnerability in Apache Log4j.