Troubleshooting
Step-by-step articles to identify and resolve issues across your Mosaic environments.
Environment downIn this article, we will explain what to do if your environment is down, your Mosprod or Mosrep is down, or if nobody can access the system.
Reset Business Object serverIn this article, we explain what to do when the Business Object server isn't responding, or if you require a reset of the BO server.
MIS deployment is a failed stateIn this article, we look at MIS failing to start at its daily 04:00 restart, or if MIS is down, not working, and can't be reached.
MIS error on startupIn this article, we examine a memory error in ActiveMQ where broker usage exceeds JVM limits, triggering a reset to 337 MB.
Slow performance issueIn this article, we look at poor system performance leading to inoperability.
Error appearing in MIS communicationIn this article, we explore MIS document access errors due to failed communication with Wisdom, check logs for connection or parsing issues.
Error 'Response enricher failed for endpoint WISDOM'In this article, we address upload errors via the attachments tab and steps, where document uploads fail due to system issues.
SAML validation errorIn this article, we explain SAML validation error.
Failure of Web Server bridgeIn this article, we review report failures caused by web server bridge errors and JTA transaction rollbacks due to timeouts.
Error: 'This site can't be reached took too long to respond'In this article, we examine Mosaic login issues where the site fails to load, showing a timeout error: 'This site can't be reached.'
Unable to delete a workstep in a non-live environmentIn this article, we explore why you might be getting an error when deleting a workstep in a non-live environment.
CVE-2021-44228 Remote code execution vulnerability in Apache Log4jIn this article, we examine the CVE-2021-44228 remote code, an execution vulnerability in Apache Log4j.