Troubleshooting
Step-by-step articles to identify and resolve issues across your Mosaic environments.
By Yusef1 author12 articles
- Environment downIn this article, we will explain what to do if your environment is down, your Mosprod or Mosrep is down, or if nobody can access the system.
- Reset Business Object serverIn this article, we explain what to do when the Business Object server isn't responding, or if you require a reset of the BO server.
- MIS deployment is a failed stateIn this article, we look at MIS failing to start at its daily 04:00 restart, or if MIS is down, not working, and can't be reached.
- MIS error on startupIn this article, we examine a memory error in ActiveMQ where broker usage exceeds JVM limits, triggering a reset to 337 MB.
- Slow performance issueIn this article, we look at poor system performance leading to inoperability.
- Error appearing in MIS communicationIn this article, we explore MIS document access errors due to failed communication with Wisdom, check logs for connection or parsing issues.
- Error 'Response enricher failed for endpoint WISDOM'In this article, we address upload errors via the attachments tab and steps, where document uploads fail due to system issues.
- SAML validation errorIn this article, we explain SAML validation error.
- Failure of Web Server bridgeIn this article, we review report failures caused by web server bridge errors and JTA transaction rollbacks due to timeouts.
- Error: 'This site can't be reached took too long to respond'In this article, we examine Mosaic login issues where the site fails to load, showing a timeout error: 'This site can't be reached.'
- Unable to delete a workstep in a non-live environmentIn this article, we explore why you might be getting an error when deleting a workstep in a non-live environment.
- CVE-2021-44228 Remote code execution vulnerability in Apache Log4jIn this article, we examine the CVE-2021-44228 remote code, an execution vulnerability in Apache Log4j.