If the Budget and Spending tab on a Personal Budget care package shows more provisions than expected or if you notice any other discrepancies on this screen, please raise a new case with us.
If the cancelled service still has a current element, raise a new case with us and follow the steps below so we can investigate further.
What we'll need (please redact sensitive info where necessary):
The Person ID.
A screenshot of the Budget and Spending tab showing the Called Off section.
Mark up and describe what appears to be incorrect.
A screenshot of the Services screen for the care package.
A screenshot of the drilled-down service, showing all elements, including the current one.
Once you’ve sent this over, we’ll review the information and work with our Development and SQL teams to identify the issue and find a resolution.