This article serves as a supplementary guide to the main article on rates, titled Issues with rates and uplifts. For other issues related to rates, please refer to that document.
My rate has applied but front end screens not appearing as expected
When you’ve checked and successfully applied the rate configuration, there can be occasions where some of the front end screens have not kept up with the change, such as the Costing tab on an element provision screen in the care package screens. You may see occurrences when drilling into a weekly cost entry to not be correct either by quantity or rate values.
This can sometimes occur after a Roll Cost Forward has been run.
This will be more to do with the views not appearing as they should rather than anything to do with the data integrity of the care package.
The main knowledge article where care package views are not showing correctly is:
Mosaic: Care package cost screen totals not showing correctly
Where this is the case, the support team will be able to run some rebuild scripts which take the data from the main source tables and rebuild the data for the auxiliary tables which rely on the source tables and have the main job of supporting the views the worker sees and improving customer experience.
Element Types that change rate method (needs peer review fin con)
Mosaic doesn't handle element types that criss-cross in rate status.
For example, if an element type has been set up for manual rate where on the config screens for that element type the 'Changeable' box is ticked, and the rate was set at £0.00 to start with, followed by purchases with this element type where likely a worker has manually entered what the values should be for each person using the element type, then this will solidify in the mind of the system that this is a manual rate.
What Mosaic doesn't like is for element types to criss-cross in status. So, starting as a manual rate and then moving to a standard rate set up with the next rate period. Or a standard rate moving over to being a supplier rate or vice versa or any configuration where they are not as they were before.
Not only may you have seen this as Mosaic screens not uplifting rates as you would have expected for service users, but you may also notice when you are trying to create a new batch of manual uplifts and you don't see a service user in the list that you expect to. This could be because the element type that you want to put them for uplifting manually; they have only ever had previous uplifts done by supplier or standard rates.
A good quick visual check would be to go to that service users costing tab for the element and see what it says is the rate type for their previous uplifts and if this is inconsistent then this would be why.
What Mosaic is going to want is for you to keep going and uplifting in the normal way for the element type set up or otherwise have a clean break from rates types you are moving away from. This will mean ending these elements, and repurchasing for all service users using these element types. You can obtain a list of these service users by running the B13 report and you can specify and filter for your service that you are targeting.
Raising a case
For the instances like above please raise a new case online and reference the title of this article. Please provide if available the following information:
A screenshot for the rates window for the element type you are trying to uplift.
A screenshot for the rates windows of the supplier if it is a supplier rate.
How these rates are navigated to.
Any error windows that are showing and their full message.
What rate you are expecting to see pull through, and what rate is currently showing. Please send a redacted screenshot of where the rate is missing or incorrect.