To get this 'Unavailable when no cost is set up for this service' wording on the screen is usually the case when something is either missing or not quite right about the configuration.
⚠️Important: The issue is that the no-cost rates are configured for the provider for this specific element type and service combination.
The "Standard Cost" field, being marked as REQUIRED to complete the element, becomes unavailable when the system cannot calculate a cost because there are no matching rates in the system.
When you create a care package element, Mosaic attempts to calculate the standard cost based on:
Element type.
Service type.
Supplier.
Other parameters (frequency, quantity, etc.)
📌Note: So you may be thinking that standard rates exist for the element type itself, but to Mosaic, there is no rate configured for the specific combination of data you've selected, and this will require further investigation.
You will need to configure cost rates for the provider. Specifically:
Add supplier rates for the element type linked to the supplier.
Add standard rates for the service type and element type combination that the provider will deliver, and not have their own rates override.
⚠️Important: The rates must cover the specific parameters of your element (frequency, service type, etc.).
Another important thing to note is that even though you may be looking through all of the configuration and see that the:
The element type has been configured for the particular service type (Service Type tab on Element Types screen).
The costing tab on element types has rate periods covering the period you are purchasing for.
Supplier Elements showing the organisation in black because it will derive from the element type, or blue if vice versa.
Element Suppliers is showing the supplier in the correct Element Type.
The service user groups for the organisation allow for the service user group that the service user has, which is being purchased.
If everything appears all configured and correct. You may also want to check the specific rates themselves within the specific rate change periods for the element type. When you click to view the specific rates using the Rates button on the Rate Change window in Admin Tool, you will see that Service Type is also a field that is configurable even that far down. So check what is populated in this field, and if it doesn't match the Service Type Group and Service Type combination that you are selecting on your purchase, this will be another reason why. You will need to reconfigure those rates for the correct Service Type and get your rates to apply, and then try the front end again to see the difference.
📌Note: Once rates are configured, the Standard Cost field will become available and automatically populate, allowing you to complete the element.
📌Note: If, after all the above checks, you are still unable to pull through the rate and still see the wording, raise a fresh case with us. Please also provide:
The instance affected.
An example workstep of the purchase you are trying to make.
The Service Group Type and Service Type you are selecting after clicking Add Provision within a work step.
The Summary screen for your purchase shows a REQUIRED field when you have added your element to the purchase. This will have all the info we need to replicate if needed.
If the rate is a Standard or Supplier rate.
Reference this article.