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Age banded rates are incorrect following a change to date of birth

In this article, we explain issues with age-banded purchases, including DOB changes, early endings, and birthday payment timing.

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Written by Yusef Abulaynain
Updated over 4 months ago

Age banded rates, and elements that apply on a birthday, are calculated at the time of purchase only. When this kind of purchase is made, all future commitments are created with the dates relevant at that point.
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After purchase, changes to a client date of birth will not automatically make any changes to those purchases.
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If a date of birth is changed and that client has age related services, the services will need to be repurchased to use the revised birth date.

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