HSC - Local Government

In this article, we explain why the looked after menu may still show on an adult record.

Adult care leavers screen

In this article, we cover genogram steps for blended families, including adding step-parents and fixing parent display issues.

Genograms for blended families

In this article, we explain whether the actions Get NHS Number, Verify NHS Number, and Compare NHS Data are audited.

NHS Search audit of lookup actions

Explanation on how to meet the reasonable adjustment digital flag requirements within Mosaic.

Reasonable adjustment digital flag - Phase one

Yusef Abulaynain

Support adult social care processes and manage casework effectively.

Adult Social Care

In this article, we explain how to record care leaver contact after age 21 and address the 180-day screen restriction

Reports: Care Leaver contact post 21

In this article, we explain why carers or organisations may not appear as expected in lists, tabs, or settings.

No suitable vacancies found when a carer exists

In this article, we explain why a carer may not appear in search results or be available for placement purchase.

Carer vacancies not returned when carer has future unavailability

In this article, we explain why carer vacancy searches may return no results.

No vacancies found when using the Any option in Care Type

In this article, we explain why you may see a message preventing you from ending a carer type approval when current placements exist.

Unable to end carer as current placements

In this article, we advise you on resolving issues when accessing Graphnet via the Shared Care tab.

Graphnet not working

In this article, we explain why connecting to Graphnet via the person summary tab shows a Mirth communication error.

Graphnet error when using the tab on a person summary screen

In this article, we explain why the CQC URI fails to return the CQC reference number.

CQC URI doesn't pull the CQC reference number

In this article, we explain why the Genogram loads slowly and shows an error or blank screen.

Genogram won't load

Resolve Adult Social Care issues and keep workflows on track.

Troubleshooting

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Local Authority Solutions

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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