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Troubleshooting

Resolve Adult Social Care issues and keep workflows on track.

OFSTED Fostering Return Complaints reportIn this article, we explain why the report shows all complaints, not just yearly ones.
Reports: Care Leaver contact post 21In this article, we explain how to record care leaver contact after age 21 and address the 180-day screen restriction
Auto-Contributions remaining current when ending services in care package screensIn this article, we explain why a nil-assessed service user may still have active auto-contribution elements after services are cancelled.
No suitable vacancies found when a carer existsIn this article, we explain why carers or organisations may not appear as expected in lists, tabs, or settings.
Carer vacancies not returned when carer has future unavailabilityIn this article, we explain why a carer may not appear in search results or be available for placement purchase.
No vacancies found when using the Any option in Care TypeIn this article, we explain why carer vacancy searches may return no results.
Unable to end carer as current placementsIn this article, we explain why you may see a message preventing you from ending a carer type approval when current placements exist.
Remove or Delete carer type approval added in errorIn this article we look at how to remove or delete a carer type approval added in error.
Error: 'getTitleWhenCarerWasApproved'In this article, we explain why updating Carer data shows: 'getTitleWhenCarerWasApproved – too many results.'
Organisation service area URI doesn't work for N/A or BothIn this article, we explain why the subject://organisation/serviceArea URI fails for N/A or Both.
Graphnet not workingIn this article, we advise you on resolving issues when accessing Graphnet via the Shared Care tab.
Graphnet error when using the tab on a person summary screenIn this article, we explain why connecting to Graphnet via the person summary tab shows a Mirth communication error.
CQC URI doesn't pull the CQC reference numberIn this article, we explain why the CQC URI fails to return the CQC reference number.
Genogram won't loadIn this article, we explain why the Genogram loads slowly and shows an error or blank screen.
Care leavers whose period of care has ceased within the reporting period are excluded from the OC3In this article, we explain why the OC3 report may not return all expected children.