Troubleshooting
Resolve Adult Social Care issues and keep workflows on track.
By Yusef1 author9 articles
- Reports: Care Leaver contact post 21In this article, we explain how to record care leaver contact after age 21 and address the 180-day screen restriction
- No suitable vacancies found when a carer existsIn this article, we explain why carers or organisations may not appear as expected in lists, tabs, or settings.
- Carer vacancies not returned when carer has future unavailabilityIn this article, we explain why a carer may not appear in search results or be available for placement purchase.
- No vacancies found when using the Any option in Care TypeIn this article, we explain why carer vacancy searches may return no results.
- Unable to end carer as current placementsIn this article, we explain why you may see a message preventing you from ending a carer type approval when current placements exist.
- Graphnet not workingIn this article, we advise you on resolving issues when accessing Graphnet via the Shared Care tab.
- Graphnet error when using the tab on a person summary screenIn this article, we explain why connecting to Graphnet via the person summary tab shows a Mirth communication error.
- CQC URI doesn't pull the CQC reference numberIn this article, we explain why the CQC URI fails to return the CQC reference number.
- Genogram won't loadIn this article, we explain why the Genogram loads slowly and shows an error or blank screen.