Graphnet error on person summary screen
Error:
'A Mirth communication error has occurred. Please contact support.'
This error is linked to DNS changes. If you encounter this error, please raise a case and reference the title of this article, with the following information:
The error ID.
The IP address Graphnet is using.
Graphnet not working
Please raise a case, and reference this article’s title, and include the following details to resolve issues accessing Graphnet via the Shared Care tab:
Capture and attach screenshots showing the problem.
Specify whether the issue occurs in your live or test environment.
Record the date and time of your last test.
Provide your personal ID if you’re using a hosted service.