Troubleshooting
Resolve issues and manage settings in the Admin Tool.
Unable to access Admin ToolIn this article, we look at how to fix the 'RemoteApp Disconnected' and 'An internal error has occurred' connection error.
Admin Tool log in Error: 3076In this article, we look at how to fix the '3076: Provider cannot be found' error when logging into the Admin Tool with correct credentials.
Error message in report design on the Admin ToolIn this article, we look at how to fix the 'Comdlg32.ocx not correctly registered' error when editing reports in the Admin Tool.
Error when adding a new Bank Holiday in the Admin ToolIn this article, we look at how to fix the 'String or binary data would be truncated' error when adding a new Bank Holiday in the Admin Tool
RemoteApp Disconnected when trying to open an application from RDWebIn this article, we look at why RDWeb apps may disconnect and block access to Admin Tool or Universe Design.
Error when creating a user via the Admin ToolsIn this article, we look at how to fix '-2147217900' syntax errors when creating a user in the Admin Tool.
Error: 'Cannot alter the user' in Admin ToolIn this article, we look at how to fix the 'Cannot alter the user' error when changing a user's password in the Admin Tool.
Reports unavailable Error when trying to update reports tree via Admin ToolIn this article, we look at how to fix issues with the report's library and infinite recursion in the report_classes table in the Admin Tool
Unable to update registers or end reasonsIn this article, we look at how to fix issues updating registers or end reasons in the Admin Tool.
Error: 'Cannot translate user to worker. Please run audit_session.logon'In this article, we look at how to fix the 'Cannot translate user to worker' error after running the populate reports job.
Error: 'Run-time error 5. Invalid procedure call or argument'In this article, we explain the 'Run-time error 5: Invalid procedure call or argument' when opening reports in the Admin Tool.
Error: 'Server Error in '/RDWeb/Pages' Application'In this article, we look at how to fix the 'Server Error in /RDWeb/Pages Application' when logging into the RDWeb admin server.
Error: 'The worker role cannot be ended as the worker has been active in Mosaic since the end date selected'In this article, we explore how to fix the error shown when ending a worker role with a past active date in Mosaic.
Name Class creation errorIn this article, we explain how to resolve the 'Database Access Error' when creating a new Name Class in the Mosaic Admin Tool.
Error: 'Cannot open user default database. Login failed'In this article, we address the 'Cannot open user default database. Login failed' error in the Admin Tool.
Unable to access Admin Tool due to third login window failureIn this article, we will explain why you can’t login to the admin tool, and it fails to bring up the third login window.
Unable to add new relationships in the Admin ToolIn this article, we explain why you get an error when adding personal relationships in the Admin Tool.
Unable to create register type in Admin ToolIn this article, we look at why clicking OK when creating a new register type doesn’t create the register.
Unable to type in the admin toolIn this article, we look at why the keyboard may stop working in the Admin Tool and how to fix it.
Unable to paste in admin toolIn this article, we look at how to fix pasting in the Admin Tool.
Connection details not displayed in the Admin Tool from version 22.2In this article, we explain why the IP address, username, instance info, or connect and disconnect option may be missing in the Admin Tool.
Error ‘eastlth-prod-app.accessacloud.com’In this article, we explain why your report runs in the admin tool but not in Mosaic.