This is a Microsoft setting that causes the error, it's a known issue when Remote Desktop is used with certain combinations of O/S.
Please raise a new case online and reference the title of this article.
Unable to access Admin Tool
In this article, we look at how to fix the 'RemoteApp Disconnected' and 'An internal error has occurred' connection error.
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Written by Yusef Abulaynain
Updated over 2 months ago