Case Notes and Chronology
Help articles for resolving issues with case notes and chronology in Mosaic.
Date of Birth and Date of Death not updating correctly in person details bannerIn this article, we look at why date of birth and date of death don’t update correctly when selecting View all Case Notes from a Case Note alert.
Deleted timed out case note prevents removal from groupIn this article, we explain why removing a record from a family group triggers an error about saved group case notes.
Case note not appearing after being savedIn this article, we explore why a saved case note may disappear, including sync issues or data integrity problems.
Finishing timed out case note created when acting for another workerIn this article, we explore why timed-out group case notes created using an act for can't be finished.
Worker unable to finish timed out case notesIn this article, we explain what to do if a worker is unable to finish timed out case notes.
Unable to delete a case noteIn this article, we explore why case notes with an apostrophe in the first 50 characters may not be deletable.
Unable to print multiple Case Notes in version 24.1In this article, we look at an issue with printing multiple case notes after upgrading to Mosaic 24.1
Allocated worker tick for a worker not allocated in case notesIn this article, we explore why a workstep may not finish when clicking the green tick and what can cause this issue.
Performance issues and crashing can occur when retrieving co-inhabitants for the Copy Person Case Notes feature on certain recordsIn this article, we explore performance issues and crashes when retrieving co-inhabitants for copying person case notes on certain records.
Mosaic 22.2.4.0 Issue with case note viewing orderIn this article, we explain how issues with case note viewing order can affect the correct display of notes in the system.
Case history stopped updatingIn this article, we explore why case history may stop updating.
Case history events fail due to data integrity errorIn this article, we cover why a case history event processing may fail due to a data integrity error, including arithmetic overflow issues.
Chronology event data errorsIn this article, we provide a list of resources related to various chronology event data errors.
Unique constraint FW.UK_CHRONOLOGY_EVENTS violated when recording chronology for carer type approvalsIn this article, we explain the 'unique constraint violated' error in Mosaic logs when reopening steps, including its cause and implications
Error: 'FW.UK_CHRONOLOGY_EVENTS violated'In this article, we address an address update error in Mosaic caused by a unique constraint violation in the database.
Export to Word not working for case chronologyIn this article, we explore why exporting a case chronology to Word may fail when the subject is an unborn child.
Error message when reopening a client’s caseIn this article, we explain the error shown when reopening a client’s case without an active care package.
Case History load Error 'DataTables Ajax Issue'In this article, we explain the 'Ajax error' and NullPointerException seen when accessing Case History on a person record.