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Error message when reopening a client’s case

In this article, we explain the error shown when reopening a client’s case without an active care package.

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Written by Yusef Abulaynain

Error:

'Error message: There are no care packages for this client
​The step contains an optional care package activity: Converted ACTCAREPACKAGE for BPC Adults - Carer Services Care Package (A)'

This issue's caused when you reopen a step with deactivated optional templates.
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If a step uses templates as mandatory forms and at least one workflow step's been created, the template manager won't let you deactivate them.
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However, if optional forms have never been used i.e., no actual forms were submitted through the workflow, the front-end lets an end-user deactivate the template.
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We've made a change in Mosaic 22.1. Now, when you reopen a step with deactivated optional templates, it shows a user-friendly message. This message tells you that either the form activity isn't available anymore, or if the optional form is a care package type, that the step includes an optional care package activity.

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