If there's no record of the case note on the front end of the system or in the database, then it's not possible to recover this. This may occur if you lose local internet connection as you're saving.
In these cases, the best approach is to re-enter the information and save it again.
Case note not appearing after being saved
In this article, we explore why a saved case note may disappear, including sync issues or data integrity problems.
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Written by Yusef Abulaynain
Updated over 5 months ago