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Unable to delete a case note

In this article, we explore why case notes with an apostrophe in the first 50 characters may not be deletable.

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Written by Yusef Abulaynain
Updated over 5 months ago

This is a known issue fixed from 22.1.0.0.

  • Check that the worker has the delete_casenote system function enabled.

  • Click Edit for the CaseNote to identify and remove any apostrophes found in the first 50 characters then click Save.

If this doesn't resolve the issue, please raise a new case online and reference the title of this article.

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