Troubleshooting
Articles to help with Account Management errors and issues.
Unable to reset a user's datebase password from AdminToolIn this article, we explain why AdminTool shows 'Password expired' when resetting a DB password.
Error on Person Summary screen when Person Notes have a null LAST_UPDATED_ON dateIn this article, we explain why a NullPointerException appears in the logs when viewing a Person Summary from Current Work or Find Person.
Error when logging inIn this article, we explain why login fails with an assertion error due to an outdated authentication statement.
Error: 'Cannot login to Mosaic unable to find valid certification path to requested target'In this article, we explain why Mosaic login fails with an SSL handshake exception and certificate path error.
Unable to add new person from the Change button on personal relationshipsIn this article, we look at why adding a new person from the Change button in Personal Relationships fails when using the Find Person screen
Unable to amend a person note start or end dateIn this article, we explain why you can't amend the start or end dates of a person note.
Unable to amend date of birth or person nameIn this article, we advise what to do if you can't amend certain person details.
Unable to delete person's telephone numbers containing non-numeric charactersIn this article, we look at what to do if you get a telephone number format error.
Address discrepancyIn this article, we explore why your address might link to the wrong council and what causes it.
Address not foundIn this article, we look at why some addresses might be missing from AddressBase Epoch and Mosaic.
Unable to assign worker roles via user managementIn this article, we explain why you can’t assign worker roles in User Management and why the Add button might not appear.
Unable to complete a visit where the worker no longer has a primary roleIn this article, we explain why an error might appear when completing a visit.
Missing data in AUD_MO_PERSONSIn this article, we'll explain the reasons for missing data in AUD_MO_PERSONS.
Unable to add an event in the Person Summary Events screenIn this article, we explain why you might be unable to add an event in the Person Summary Events screen.
Manager’s Team Workview doesn't display all work assigned to a workerIn this article, we explain why a manager’s Team Workview might not show all work assigned to a worker.
Bulk address move for 'Address Missing at Migration' causes Mosaic to freezeIn this article, we explain why trying to bulk move an Address Missing at Migration entry can cause Mosaic to freeze.
Organisation Summary Current Workers list doesn't show the current worker Job TitleIn this article, we explain why the Organisation Summary screen might not show a worker’s current job title or may display an incorrect one.
Some data is not displayed in Multi-subjects tables and Find Party elements after a person merge.In this article, we explain why data may be missing after a person merge and where to find the Mosaic 24.1.0.0 diagnostic script.
Difference in Start menu options on the Person Summary screen for two different personsIn this article, we explain why the Start menu on the Person Summary screen may look different between individuals.
Workers act for list not displayingIn this article, we look at why a worker’s Act For list might not display.
Workers can edit personal relationships without permissionIn this article, we explain why workers without LEGACYPERDETAILS can still edit personal relationships.
Complete step showing an authorisation task in managers work queueIn this article, we look at why an authorisation task may appear in a manager’s queue even after the step is completed.
Mail merge functionality in applications and reporting toolsIn this article, we explore quicker ways to send provider rate rise letters without using Word mail merge.
View only workers are able to amend basic detailsIn this article, we show why a view-only worker could edit basic details despite AMENDPERSON not restricting certain fields.
Unique ID (UPRN) set to null when moving or editing an addressIn this article, we explain why some person addresses lack a Unique Property Reference Number (UPRNs) after moving or editing.